First of all there was great contact from Pete and subsequently Charlotte before we even arrived. Everything was clear and helpful. When we arrived there was a friendly greeting and the whole place really is excellent inside, far better than I was expecting. The room (Family of 5) was spacious, comfortable and clean. The folder of information included everything you needed to know including the ordering of breakfast for the following day. The breakfast itself was freshly cooked and was a brilliant start to the day. I would have no hesitation in recommending this accomodation and would certainly stay there again. Thank you

The only thing that could be an issue is the parking availability, we were fortunate to arrive after 18.00 on the Saturday which meant we could park on one of the nearby streets (eventually) where the restrictions are in force Mon-Sat 10.00-18.00, otherwise it would have been more of a challenge. There are paid car parks nearby but getting a space there could also be problematic.

Loved every second of being there. Room was clean and comfy with so much space! Including WiFi in the room!! Bathroom looked brand new and the shower was hot with lots of power. Fantastic room for kids!! Staff were very welcoming and friendly. Iv read reviews on here that are complete rubbish. What a lovely place. It's close to everything you could need. And a tram stop right outside if you do want to venture. South pier is a stone throw away. We could see it from our window. We loved it that much we booked to come back again in June. Highly reccomend. Staff even left chocolate eggs for the children on Easter morning. How kind! Pete didn't make you feel uneasy like iv had at other hotels. He left you to it. But was friendly and pleasant whenever I crossed his path. Unfortunately we didn't make breakfast due to tired children not wanting to wake up. But will definitely be trying next time we stay 😁😁 pic is view from window at night. Beautiful.

Absolutely nothing!! Loved it here.

The room was spotless, comfortable and large enough for a family of 5 as well as being cosy too. Smart TV was a bonus, and I loved that there was plastic cups in the room for the children. The breakfast options were great! So much better to choose and pay for just the items you'd like rather than wasting food. And it was delicious too.....by far the best fried bread I've eaten. If you had a black pudding option too it would be the bomb! Hosts were friendly and very accommodating and approachable. We will definitely be returning customers.

Absolutely no negatives whatsoever.

Very surprised with the size of the room, we stayed in the family seafront room which has a double bed, single bed and a bunk bed. There was 5 of us (2 adults, 2 children and an infant), a travel cot was provided at no extra cost as well. The view was amazing and the hotel is straight across from South Pier so fantastic location for the Pleasure Beach. We didn't have breakfast during our stay but will be next time :) Pete, you're a star. Thanks for having us!

Honestly don't have any complaints at all about our stay

loved the room as on ground level newly decorated all clean and new, hosts lovely and really accommodating making sure everything was family friendly including breakfast which kids could have just cereal toast jam etc, adults can also chose which items they want whether it be full english or just bacon butty, brilliant

because we requested sea view the only downside was traffic noise as windows not double glazed

Room and location were perfect for what we wanted to do. Literally had to step outside and the South Pier was opposite. Pleasure Beach was a 5 minute walk away. Staff were kind and helpful

The only downside for me was no disabled access and steps and stairs. I took my Mom who has limited mobility and she was just able to get into the property but we had to lift her scooter in and out each time. They are building a room on the ground floor now which is good but just be aware for someone with very poor mobility as it would be a bit of a struggle. Make sure you look at the outside access to as you have to climb steps.

Staff were excellent. Freshly cooked full English with fresh filter coffee, latte etc. Room was clean with a lovely ensuite. Seaview close to South pier with a tram stop directly opposite . The building is old but they are reinvesting profits back into the building for the future. Don't be put off by the exterior, they are getting there. Will return

There are ongoing upgrades to the building to be aware of. Not a dislike ,you just need to be aware that the hotel isn't perfect, yet!

Lovely big rooms for the family. Lovely and clean. Staff fantastic couldn't do enough for you. Very comfortable. Breakfast option Lovely. Kids had cereals and toast I had cooked breakfast it was all lovely and fresh cooked beautifully.

The loft in the room the girls and I sat staring at it when the lights went off 😆 🤣

From start to finish our stay was enjoyed by the whole family. The hosts were fantastic and couldn't do enough for us. The room was comfortable and clean and had everything we needed to enjoy our stay. The location was perfect as we could catch the tram right outside the front door! Delicious breakfast and overall great value for money! Perfect view from our window across the pier and beach and just a lovely traditional seaside stay. Would definitely go again!!

Nothing, it ticked all the boxes!

Everything! Pete is an awesome host, he is very accommodating and always makes you feel welcome.The rooms are always clean and the beds are really comfy. It's also nice to see that gradually the rooms are being refurbished to a high standard. We love staying in room 10, It's quite the climb up the 3 flights of stairs to it, but it's very worth it once you get there. Pete has recently refurbished room 5 and, looking at the pictures, it looks amazing so hopefully we'll be able to stay there soon. Cheers Pete!

There wasn't anything we didn't/don't like.