The staff were lovely. The hotel is very close to both train stations and the shopping precinct as well as the square with restaurants and bars. Very nicely decorated and clean.

It's not that I didn't like something. I requested the possibility of an early check in and received no response. When I arrived after a very long journey I was told check in was two pm but when I explained I'd requested an early check in but had no response the receptionist kindly asked me to wait whilst she I assume contacted the cleaning staff and a room was allocated almost immediately. The room unfortunately had a few things wrong for example the shower jets did not work but the main shower did so I didn't mind. The bath was not plumbed in so was out of use but again I did not need to use it with the shower facility. The hairdryer in the drawer but also attached to the wall was very hard to use but I appreciated the availability of a hairdryer.

Property was nice

Beware, I informed the staff that I didn’t need to park in the car park as I hadn’t used their car park and paid £162 on the day for the 2 nights. Checked my credit card statement and they charged me £172 (£10 for parking without telling me they were going to do this). I would have expected they tell me this before charging me. Have sent numerous emails about this and 17 days late no sign of a refund and admin staff don’t seem to understand the refund process. CHECK YOUR BILL BEFORE YOU LEAVE SO THEY DON’T OVERCHARGE!

Breakfast was a buffet with good options, only the coffee could be better, maybe coffee machines. Lunches and dinners were very good in quality for price and tasty. The location was super for us. On one side, the hotel was across from the Bradford Interchange for trains, buses, their travel info centres and a taxi rank. On the other side a short walk to a small mall with decent basic services and meals. Plus in the historic core with the amazing Wool Exchange and Alhambra buildings. Further, staff were very kind and helpful for our stay of 9 days.

Definitely need better quality coffee, I suggest coffee machines with choices. Some rooms need upgrading; we had to change and did get a much better room regarding air quality.

The staff were excellent Amanda and Robert was excellent host and looked after me and my sons needs.housekeepers did a excellent job. But some of the rooms need to be updated and maybe extractor fans in the bathroom would be good.the room did tend to get dust after a few days need to be cleaned and hoovered up most days as we did have our meals in our rooms and breakfast to as my son has special needs.superfical.can just let housekeeping know when you need your room to be cleaned.maybe polish and dust all the rooms before guests check in.as I have asthma.

Rooms were dusty.and had the odd spiders Web on the ceiling.dusting all areas and air sanitisers or a spray in room before arrival would be so better and make the rooms more fresher and smelling good.exta duvet would be good as my son feels the cold at night.had to change batteries on TV remote and it was taped up at the back where you but your batteries in.maybe replace tv remote.so much better. But all the staff were so very friendly.as I am a Yorkshire man. Great job and well done to all.i will stay again thanks to all of the staff.mr harrower

The room was an upgrade on what was ordered but as it was on the fourth floor the windows were a little small but were not overlooked. The location is very good as it is in the heart of Bradford with its own parking. The breakfast, eggs to order, not known as scrambled was the default, however, these came in good time and the supporting fare was well presented and tasty.

The room was a little chilly but a mobile heater was donated by the reception. This probably because the remote for the air conditioning had been mislaid and there were no spares. There was a large bath in the bathroom, which was not connected and served as an odd ornament. One annoying trait was that the tap, hot and cold, on the sink did not extend far enough over the sink. Difficult to fill kettle but also when washing hands, water ran down outside of the sink onto cabinet top and then cascaded onto the floor. A design flaw that could easily be rectified.

Superb location a stone's through away from Bradford Interchange providing excellent public transport links (bus and train). Minimal distance to cart baggage and luggage around to check-in time when arriving by public transport. On the door step to St. Georges Hall for shows and late evening theatre performances. Short walking distance to Centenary Square to sample various eating and drinking establishments. Very spacious hotel with wide corridor aisles, and an "old charm", classy feeling. Very well kept and presented room (standard twin), spacious and comfortable. Great facilities, modern bathroom with instant hot water and refreshing shower.

Nothing to add here given it was a 1 night stay. Generally, was very pleasantly surprised. Great value for money booking.

All your staff are wonderful. The room was very spacious as was the bathroom. The views were far reaching.

There were many stains on the carpet and settee in our room. We could hear what the people in the next room were saying. The person in the room above did lots of walking about early in the morning and it was very loud in our room. Some more soundproofing is needed. The breakfast cook was unable to produce a soft boil eggs on the three mornings. The breakfast is not as good as other hotels of thesame rating.

Breakfast was very good. Stayed for just a night to go to the Alhambra Theatre......great position, Good parking, good room, good breakfast and excellent value. Will use again if we are enjoying a theatre trip.

Nothing really, it was a little nosy outside in the early hours but I don’t know what the hotel could have done about that!

City centre location, a grand hotel with a past. Rooms were excellent , a spacious feel everywhere. Large flat car park and reasonable fees (£5 per day) adjacent to hotel.

The entrance!!! A revolving door that does not rotate smoothly and steep steps with limited handrail leading to worn-out flooring. The step-free entrance up a slope leads to a locked fire/emergency exit!!! Not a good introduction to the hotel. Could do better!😢

The location was excellent for Bradford Interchange. Though a little on the small side the bedroom was sufficient and the bathroom had plenty of room. There was plenty of choice at breakfast, including being able to order the ‘continental platter’ of cheese, cold meats & bread.

Unfortunately due to its ‘status’ the hotel does not have air conditioning. I managed to have use of a fan but it would have been nice to have one in the room, automatically. Tumblers in the bathroom would also have been useful.