Lovely family hotel. Very cozy and comfortable with well appointed rooms and friendly staff. A great choice at breakfast, all served to you at your table. Very clean, comfortable beds, good shower and plenty of parking. The hotel is very convenient for the NEC, just a short 10 minute drive away without having to use the motorway. We would happily stay here again.

The only downside for us was that our room was at the front of the hotel facing the road. We visited when the weather was very hot and the noise from the road was too intrusive to have the windows open at night. That said, it was extremely quiet with the windows closed but that meant the room got very hot.

The main thing is the staff were beyond nice. Everyone I met there, at the reception desk, in the hallways, in the restaurant - all of them were so so lovely and checked in with me whenever they saw me. Really sweet and I would stay there again for their kindness alone. I went for a work trip so I just booked the basics so I wasn't blown away by anything, but I was not expecting to be either. I will say that the food was lovely as well, everything was fresh and delicious and they accommodated all requests! I tend to be a bit of a food snob but I had zero complaints, I was impressed.

The room decor was a little dark for the space, I had a single room so it felt small with the black sheets and purple walls but this is purely a personal preference. The walls were a little thin, I could hear next door's TV but earplugs fixed that for me. I will say the bed wasn't the comfiest but it was grand! I still slept well enough.

Ive stayed at Grimscote before and it is a lovely hotel. This time we stayed in the Brockington suite and it was a beautiful room with a fab bathroom.

Sorry but thought the service was very poor when we booked an evening meal, came down for a drink at 7.15, showed us the menu and we picked our food, but didnt really sit down until after 8.30, which we found was bit late. I know it was very busy and the young staff did apologise but did think we were waiting a bit too long. Breakfast too which was very nice was a bit slow.

Team are outstanding, everything at Grimscote is far and away above what you could even reasonably expect from any big chain hotel. Absolutely spotless throughout the property, all public areas are fantastic, room was reallyspacious, light, supremely comfortable, beautifully appointed, bathroom is fantastic and even the towels are huge and plentiful. But not only that, every breakfast is perfect. Doesn't matter what you chose, its cooked, prepared, presented and delivered beautifully. Coffee is freshly made and of very high quality, breakfast tea is fabulous too. The only hotel I have ever stayed in within the UK that feels like you're at home. You are made to feel actually valued and genuinely welcome. This is the real USP for any property and so many miss the mark by a country mile. Not here, the team get it right every time. It doesn't matter when you visit, or for whatever reason you stay, it just feels 'right'. Thank you Grimscote Manor, you are simply amazing.

The staff are a delight with excellent care. The room overlooking the garden with so many beautiful oaks. The ambience of the hotel is calm and restful. Love all the interior design ideas.

Two small issues but not overly concerned about. Opening the window of our superior room above the kitchen vent so cooking smells wafted in but not too unpleasant. The shower needs to run the water to heat up, which is a shame when you are conscious of saving water. However location and property age could be the issue.

Lovely entrance and driveway, beautifully appointed inside and nice and warm. Staff are incredibly attentive, conscientious and nothing is too much trouble. Excellent food in the evening and the following morning. Suite was fantastic and for a change, it was lovely to book into a hotel with a room with a supremely comfortable mattress.

These are not criticisms, merely (hopefully helpful) observations but, the entrance needs to be signposted further up the road as we sailed past on our first lap of Coleshill. Also, could do with a big(ger) more visible sign on the far wall of the lower car park to inform first time guests there is ample parking in the upper car park.

The staff is incredibly friendly and helpful, and never let you wait for long. They have been very respectful, and always made sure your bed was made, the room was clean, and to check that the food was good. Summarized: - Great staff - Great choice of (a la carte) breakfast - Excellent dinner options - Cozy atmosphere - Close to the main roads, without excessive noise. My room was on the ground floor, with a large window towards the road. I didn't hear anything.

- Wi-fi was acceptable, every now and then it would lose connection. It's fine for messaging, or watching some videos, but It would be slightly inconvenient to work with this connection. - Beds were (at least in the single room) too small for my length (I'm ~1.90 / 6'3") and not so comfortable. My back hurt a bit after sleeping. - (This is not a real minus but just a little tip) the light next to the bed is like watching into a welding arc.. Would be nice to be a warmer colour light with less brightness :) .

Staff were exceptionally helpful. Stayed in a single room on the ground floor facing the road, was worried it might be noisy after seeing other reviews but it was not at all. Bed was really comfy. Room was quirky in its layout due to the building being converted from a manor house but that added to the charm. All the furnishing throughout the building were very well thought out and beautiful. Evening meal was very good. Unfortunately I didn't have time to experience the full breakfast menu which looked lovely as had leave early. I did however have poached eggs on toast cooked for me which allowed me to leave on time which was much appreciated.

nothing

From arrival, all the staff were friendly and very helpful. Our requested rooms were together and we were able to take our little dog. (Forgot her bed on leaving and hotel has kindly posted it to us.) Breakfast was fabulous every day and lots of choice. We did not eat in the evening, but suspect it would be good.

A small hiccup with the cleaning of the room but a call to us to check if the dog was there would have answered the question. Would suggest rooms have a small fridge and a safe. Only marked down because of the road but its not a huge problem as there are so many roadworks going on around Birmingham.

The room was well set up with iron, hairdryer , heater , tea making facilities available. The set up was “quaint” with small bar and lounge where the restaurant meal was ordered.

From my dining table for 1 I looked directly into the gents toilet if the door was left open and directly onto two other tables that had clients at them. If the table had been turned around I could have looked across the dining room , which would have been more comfortable for me. My hot breakfast was delivered at the same time as my cereal. Just two simple changes.