Tidy, clean, smart and all you needed. Staff were fantastic too and the shuttle bus to the airport saved money rather than taxi.

Nothing

We booked the Ibis Styles following a late at night flight cancellation. The check-in process was friendly and efficient, and we were quickly able to get settled into our room. All of the reception team that we spoke to during our stay were exceptionally helpful. The room was well equipped, very clean and comfortable. There was a good choice for breakfast, and the restaurant team seemed to have everything under control, despite the high volume of unexpected guests that had arrived as a result of multiple flight cancellations.

There was some occasional road noise during the night, but we still got a good night's sleep.

Friendly and helpful staff. Full breakfast is reasonable priced. Menu for dinner was variable and well presented. Easy access for shopping in Crawley town centre, English pubs via car or bus. Although this hotel is fairly new, the staff on reception was very well equipped to answer any questions raised. Convenient for Gatwick airport with local buses, pick up point for airport shuttle, and also taxi services.

This is not a criticism, but some anti-slip mat should be provided in the shower as a preventative measure for guests with any type of disabilities to avoid accidents.

Location worked well. There's a direct bus from both terminals that stops outside and frequent, opposite a huge Tescos. Hotel decor is a retro style, nice seating, and quirky pieces dotted about. Room was spacious, quiet, comfy and clean with the best aircon! The in-room T&C facilities were a welcome sight as was the Bar on the ground floor. I'll stay again.

No complaints. Only a personal preference is the shower water temperature I'd liked to be much, much hotter than it was. It did the job but know you can't please everyone in the hotel business.

The hotel had all necessities for getting a bit of sleep before an early flight. The staff at the desk were pleasant and polite. A huge bonus is that an airport shuttle bus (£5 for a ride in July 2024) regularly stops just outside of the hotel. The hotel, quite helpfully, has the schedule on display. I would stay at this hotel again before an inconvenient flight from Gatwick.

I dropped a cap from my water bottle and when crawling to retrieve it I found quite a lot of dust under the bed. It could do with some mopping between the guests.

Room was amazing bed was very comfortable best sleep I’ve had in a while, reception was lovely with friendly staff and bar was amazing service was very good

Some of the staff need more training on coffee making.. although the coffee was ok to drink the frothed milk was not that great.. for some coffee is the best thing they can have in the morning and sets them up for a great day it has to be perfect. I would advise management to retrain or maybe even send staff on a short barista course

Nice fresh property - it still smells new. The rooms are small, but well appointed. Shower was very nice, as were the pillows. Staff were friendly and helpful, especially Gihan. Food in the restaurant - we had dinner and the included continental breakfast - was great.

I don't know if the queen and king mattresses are the same but my travelling companion and I both found the twin mattresses barely better than lying on bricks. At least a little give in a mattress is a good thing.

Convenient location for a overnight airport transfer to Gatwick ,.The property is new ,clean and staff very polite ,friendly. And accommodating ,airport shuttle which runs often ,has a bar and restaurant on site

True is the bed is hard but after a10 hrs flight I didn’t really feel it ,I love the pillows fluffy and soft ,the location is in industrial area nothing to do just to sleep and leave

On arrival, we were met by Jennifer at Reception. Jennifer did everything possible to make our stay pleasant. The rooms that we were allocated were exceptionally clean and comfortable. Bathroom too, with the classy shampoo and body wash By the way, the Burgers that we had at the restaurant were the best Burgers that we've had in years!!!!!

Nothing! It was all good...

I had been stranded at Gatwick following flight cancellations. The stay was nice and had everything I needed. The staff were very helpful and friendly.

There was a power cut shortly before I left. This was outside the control of the hotel, the staff made sure everyone was aware of what was going on.