Although the property was a basic comfort accommodation it was the perfect base for our New Year short break. (Just remember to bring your own towels as these are not included in comfort!) The property did not have all the little extras ie coffee, tea, shampoo etc as you would probably find in an owners accommodation, but for the cost over the New Year period it was extremely good VFM. The sauna and steam room were really nice and the swimming pool great too. We visited the John Paul Jones Pub, although we didn't eat there, the staff were absolutely excellent. They were attentive to everyone, friendly and professional. Clean and tidy area all around the location.

The microwave was not working in our kitchen. There were no instructions regarding how to use the oven which would help. The cleanliness of the changing room floors in the swimming area was very poor. Issues with the pool top floor covering which did look tatty, the ladies changing rooms were also in need of some tlc as part of the skirting board was hanging off. We did notice a number of street lights were not working, so it was a little dark in places !!

I’ve visited before I found everything to be great I had issue with cooker being broken and response was prompt Staff v helpful Apartment was lovely and clean

I went to the pub with my grandson who suffers from Coekiac disease I asked for f there were cakes available I was told chocolate muffin I said is it gluten free Answer no Do you have gluten free Yes but I want those sold before I get fress ones out I said he can’t eat those do you have gluten free for him ? He said no I’ve said They need to go first ??? Not very supportive of a little boy with a disability The person could have said I’m sorry young man but I don’t have any until tomorrow He seemed to think the choice was chocolate or nothing In fact the choice is gluten free or none Very disappointed with the response from the senior person /manager Such ashamed as it was a big negative I didn’t include in overall rating as that wouldn’t be fair

Lovely, modern and very clean. Gave you a little pack of dishwasher tablets, a sponge, washing liquid - that was really useful. The amenities seemed to be kept to a high standard in most part. Lovely location, right outside a little play park, 2 min walk to pub/restaurant and swimming pool. Looking to book again right now 👍🏻

Very minor details, but wanted to mention them, all amenities seemed high quality except the kettle was a cheap £5 thing. Not sure if it’s a temporary arrangement but it’s one of the only things I can think of. It would be nice to have a better welcome pack, for information, like do we need to empty the bins, when we checkout do we need to bring the key back etc. and the motion sensor lights in the bathroom are a lovely touch in theory, but are very bright in the middle of the night and woke me up when partner was in the bathroom.

We love The Bay and have stayed on this site many times. We've never stayed in this accommodation before. It had everything we needed, but basic. We liked the fact it was close to the amenities and path to the beach.

Accommodation was not clean, dog hair, at least an inch thick under the sofa, skirting boards, and beds. Glass on patio doors full of marks and looked dirty. Duvet covers had blood stains on them. Complained but was just told they would inform cleaners. Thank god I took my cordless shark. Also, very minimal pots and pans. It's hard to cook a meal at times. There is nothing to hang your wet clothes on, which I've never had before.

The decor was excellent and spotlessly clean. The village is ideally situated for a walk on the beach to Filey. The room had everything you could need to self cater. The pub the John Paul Jones was very good value for money and the pizza excellent. The 3 night stay was incredible value for money.

We requested a top floor but were given a downstairs room and the people upstairs sounded like a herd of elephants! The boiler was on 24hrs and noisy particularly at night. The walk down to the beach was challenging due to the steep decline so not for people who cannot walk easily. There was no instructions for the cooker so had to go to reception to get advice.

The property was compact, the kitchen was fairly well equipped - although needed a wooden spoon and a serrated knife for cutting bread. The bathroom was adequate with a decent shower. The heating system was excellent.

There was no mat for the bath, which made standing in it for a shower quite precarious. I was quite scared on occasion of falling over. The towels, which needed to be rented were quite soft but the “bath towel” was not much more than a tea towel. Even though it was only £6 for two hand and two bath towels for our 3 nights, I wish I’d made the space for our own towels. I was also SHOCKED at having to rent an ironing board. There wasn’t meant to be an iron in our property but one had been left behind by a previous customer. Apparently our property wasn’t of a sufficiently high standard to have an ironing board. It’s not like someone is going to stick an ironing board in their car, as you might just shove some towels in.

Accommodation was slightly disappointing from my previous visits, the bathroom was very cold due to vent on window being broken and no blind at window when getting washed and light on, so felt exposed, cobweb above tv on wall, feel like this Accommodation needs a little paint work doing, scuffed and marked on walls, door release for main entrance didn't work! Staying on a weekend was also disappointing to see no breakfast facilities available also, in the past I've been able to buy bacon butty from the cafe next to the pub, I'm very surprised theses nothing on off until the pub opens, then to close at 9pm

See above

The accommodation was massive beautiful, clean, spacious and warm. We felt well looked after. We also received a warm welcome after travelling 6 hours with the reception closing its doors as we arrived but still welcomed us with a smile and our accommodation keys and we made use of the swimming pool which wasn't too busy.

I don't think there were many faults but if I had to pick anything it would be that the hot water was boiling after a few seconds. There were signs clearly displayed telling you the water was hot but sometimes it was too warm for our 9 year old.

Location was great. Convenient for on site facilities and close to the beach access. Great staff at reception and in the pub. Very helpful. We enjoyed our stay so much, we’ll definitely come to the bay again.

Didn’t feel it was worth complaining because we were only at the property for three nights, but the settee was uncomfortable (I’m not sure if the mechanism for the under seat storage was broken, but the back felt like it was giving way(?). Probably worth mentioning for your maintenance team - the top cupboards to the right of the cooker hood both have broken opening mechanisms and wouldn’t stay open.

We liked the location by the sea. We liked the size of the rooms and the spacious feel. We liked the presence of a dish cloth and washing up liquid as we always forget ! The sheets felt nice . It was clean. The heating was easy to use and very efficient

No wifi and very poor 4g signal . No pictures or rugs so the room felt very bare. Kitchen cupboards where pans etc are were very high so I couldn’t reach at 5ft 2. Lots of flies began to emerge - perhaps the heating hadn’t been on much ? We couldn’t get rid of them !!