- Genuinely caring staff with a warm attitude towards clients. In particular, Geoff, a kind man who served breakfast, wished me a lovely day. It made a difference, and my stay in Ipswich was fantastic. - Delicate and careful approach to cleaning. It was a pleasure to be back in the room in the evenings. Everything was in order and sufficiently clean, while my way of arranging things in the room remained the same. - Very tasty food. In my view, the cook is talented. I ordered some simple food such as salad, chips, veggie burger in the evenings, and everything was exceptionally tasty. - Breakfast has a sufficient variety of choices. Having allergies and sensitivities to many things, I could eat to satiety. For instance, they serve oat, almond and soya milk, pumpkin and sunflower seeds, fresh fruits, and nongluten corn flakes, among many other things. - I liked the room that had everything I needed and beyond: a kettle, fridge, wardrobe, and many other necessary things. Besides, I could see the sunrise from my window. Thank you very much!

New and very clean rooms. Good breakfast with plenty of options and cooked to order options. Fridge in the room and facilities to make hot drinks. Quiet hotel in a good location. Felt quite safe. Plenty of plugs and USBs for charging. Plenty of wardrobe space and ironing equipment provided. Nice toiletries also provided and a number of towels.

Not enough parking so often nowhere to park. My particular room smelled of smoke. Would have liked to be able to open the window more. Tv in my room also didn’t work properly and one of the lamps didn’t work. Thought I was getting a room with a bath but it was only a shower. Bed was comfy but pillows were far too soft and made me very uncomfortable. A mix of different pillows would have been better than 4 incredibly soft ones. No good for anyone with a bad bank. On a similar note the chair and sofa in the room was very uncomfortable and I found that I could not work from the hotel as I could not sit in the chair for long.

The staff were very friendly and helpful. We loved the dinner and breakfast. We enjoyed playing pool and made use of your board games. The selection of drinks at the bar was great and your staff really know their stuff. The room was very comfortable. My partner especially loved the bed and said how well he slept on it. We lived the separate bath and shower and were very impressed with the fridge being included. The ironing board, iron and hair dryer already in the room, was fantastic. I loved that the bedside table could be out in its side to be made into a coffee table.

Lift occasionally juddered, it wasn’t always a smooth ride.

Everything.Really spacious compared to many. Plenty of room for clothes, Coffee and tea in the room. Quiet. Clean. I liked the separate toilet. Cool even without air conditioning on, but did use it when it was 24°C! Comfortable bed and pillows. Breakfast excellent. Staff friendly and helpful. Good evening meal. Nice products in the bathroom and large towels not too thick. Pleasant relaxing decor. Felt light and airy and the window in the bedroom opened.The music in the dining room was pleasant and not too loud.

The only thing I didn't like was the coffee in the dining room but I think it was due to the type of milk used.Lift was a bit shaky.

The hotel is modern and the rooms spacious and comfortable. The staff were very friendly and helpful. We had a lovely view of the area from our room and tea and coffee facilities. Everything was clean and in perfect working conditions. The shower was great, the bed comfortable, the TV and WiFi very good. Location was fantastic, within walking distance from the centre, the waterfront and the train station, but in a quiet area for a perfect rest at night. They also kept our luggage for a few hours after checking out, so we could make the most of our last day. Good value for money. We'll book again when we go to Ipswich again.

Nothing. Everything was great.

Comfortable room and the bathroom was lovely, loved the Rituals hand, shower and hair wash. Breakfasts were extremely good with a lot of choice

I think there could have been better facilities in the room. Glasses instead of paper cups. Proper coffee making machine. No water in the room. We stayed at a premier inn in a plus room for less than the cost we paid for Novotel. We had coffee machine, glasses water in the fridge and a better appointed room

The breakfast was nice. Plenty of options

Paying 2.40 for a small packet of crisps at the bar. Booking. Com messaged to say we wouldn’t have to pay to bring the dogs. The receptionist said that was incorrect and would need to pay £15 each we have 2 dogs. In the end I accepted her offer of paying for 1 of them. The female receptionist was always polite but definitely not friendly. Her male colleagues on the other hand were smiley and friendly.

Room was amazing! Great size & comfortable bed. All staff were friendly & professional. Location was perfect for football ground & the waterfront,and not too far from train station. Plenty of choice for breakfast

Very small thing but the sausages looked slightly pink so I didn't have those on 2nd day Dinner & drinks seemed to be slightly less value for money but kind of expected that

The breakfast was excellent, plenty of choice and good quality food. Fevzi who was the main member of staff overseeing breakfast was superb ensuring all our needs (especially those of our retired parents) were attended to with a smile and efficiency.

Our room (313) did have a lingering smell of cigarette smoke and even with the window open did not remove it.

Fantastic value, clean comfortable, ideal location. Staff couldn't have been more friendly and helpful accomodation the accessibility needs of my mum, arranged and extra bed for daughter and a shower chair. Breakfast was very good. If we need to stay in Ipswich again it will be here.

Separate loo was the only thing, and the door was difficult to shut properly.