Great central location close to Paddington station in safe and pleasant neighbourhood. Clean, comfortable rooms and friendly staff. Breakfast was good value. Having our own valuables safe in room is a plus. I welcomed the tea snd coffee provided free to guests from the lobby. They also kindly printed our airline boarding passes for us on our last day as well.

Very noisy breakfast room the second time we ate there - not the staff’s fault, just some very rambunctious child guests, but it turned us off returning for breakfast there again - small point, really. The rooms and bathrooms are small, but adequate - we were there for sightseeing and didn’t spend a lot of time in our room.

I really appreciated ring able to check in early as my room was ready

Very close to Paddington station and a bunch of restaurants. The bed was comfy and everything worked. 24 hour reception so felt safe even coming in late. Street has trees/ garden along the street so it's a very quiet street.

The shower is super tiny so it felt like you were in an airplane loo but still nice that you get your own private bathroom with a small single room. It was very warm but there is a fan on the wall and you can open the window. Decor feels a bit out dated.

Location to Paddington Station and Hyde Park. Pubs and restaurants round the corner. Friendly staff. Clean and tidy. The bathroom was tiny but well done considering the lack of space. Continental breakfast was sufficient with enough choice.

Bathroom was tiny! Twin room was two single beds together with a very small gap on one side between the bed and the wall. Would have been better as a double room. No tea and coffee in the room although free tea and coffee available in the bar area. The receptionist even gave us biscuits! Building work going on behind the hotel so noisy from around 7.30am.

The location is great (walking distance from Paddington station), plenty of restaurants nearby, the price was very reasonable (especially that I had just booked the day before in order to attend an urgent appointment), the room was quiet and looked clean. The staff at the reception desk was helpful.

Dated room decor, an unpleasant smell was emanating from an area of the carpet (but no obviously visible source). On entering the hotel, a group of people seemed to be having a party on the balcony of one of the front rooms (thankfully no noise was audible from the inside). Very minor: the reception phoned to confirm the booking while I was in the middle of meetings (I had made the booking just the day before, so I wasn't quite sure why they would need to do this, and a text message or email would have been less disruptive).

The hotel was relatively basic but housed in an attractive building and street scape , and very clean and well maintained. Staff, particularly at reception, were friendly and helpful. Very close to Paddington tube station with direct access to Heathrow via the new Elizabeth Line, which was a great help for us as the national trains were on strike during our stay! Close to a selection of good bars and eateries, and an easy walk to attractions such as Lords cricket ground, Hyde park, Kensington palace and many museums. Given the superb location, it was excellent value for money.

Staff members from reception to house keeping were super friendly and warm, they seemed genuinely happy to do their job, it’s even weird. The location is prime in London and I got a choice between two rooms I was shown. The one I picked was slightly bigger and the bathroom was bigger too. The bathroom also seemed recently renovated, it was brand new!

There is no WiFi in the rooms, none, not for a single day I was there for over the week. They say they’ve fixed it in the reviews but it’s just not working. The receptionist told me it works at reception. Luckily I had my unlimited 5G but the signal was also week in the building. The furniture in the bedroom and the common areas was also quite old and needs refurbishment. With some renovation and with fixing the wifi, this place can be a gem as they already have great attitude and customer service!

The staff were welcoming and everything was clean and well presented. The room was also cleaned very well, and the bed was comfortable with good sheets.

As with every hotel I've ever been to, the pillows are too soft and thin, and double stacking them never resolves this. I didn't ask for alternatives though.

I stayed 4 days in this hotel and I have only good things to say. The room was very clean with view and the staff really professionals and very kind. Thanks all of you!

the room size is ok hotel location is excellent and near Paddington station breakfast is ok but limited in varieties (continental breakfast)

the internet service needs improvement the wi-fi service was not good and the TV stations were limited