I was born in motherwell and always class it as home. My sister lives close by and going up the street for messages was full of memories. The hotel is beautiful and the staff were all lovely, especially sigma (hope I've spelt that correctly) she was so lovely to talk too. Unfortunately my father is dying and we came home for a last trip so thank you.

Due to it being close to Christmas and it being my dad's last time coming home the prices for food were very expensive and the dining room was never full so maybe offer a less expensive menu when the venue isn't busy. So we ate out as it was more affordable. Maybe add a lift. Luckily, we were able to be placed on the ground floor.

Very friendly welcome, nothing was too much trouble. I liked that the hotel had some history and is family run. Room was very clean and presentable and the bed was comfortable. Lovely breakfast & evening meal. Good value for money. Brilliant location easy access to motorways and all routes. Easy parking.

A few suggestions. The building is old with lots of character. The downside of this is having very small windows making our room very dark. I think using a lighter colour on the walls would help to lift this a little. Also the only windows that opened were quite high up and hard to reach so I had to stand on a chair so a bit unsafe. We were spoiled having fresh towels every day, but it's more environmentally friendly having the option to reuse.

Hotel was clean and comfortable and we were given the choice of breakfast options made fresh the next morning. Staff was courteous and helpful. Restaurant was full (we did not make a reservation in advance), but we were able to order food which was brought to our room. Parking was convenient for accessing the building, although you do have to negotiate a few stairs.

I forgot to ask for a quiet room and ended up being near an inner door where many other guests pass through, which is disruptive when you don't stay up late, as others do.

The property is very clean, attractive, well kept up. The staff is super kind and accommodating. Dinning area/ bar is spacious and has an elegant decor.

We were put on third floor with no elevator. They did help with the luggage, but after hiking up all the stairs, my knees couldn’t take it. They were kind enough to move us, but then we were put almost right across from kitchen which could get really loud. One night there was a party in conference room so there was a lot of noise from it. It didn’t bother us since we went to sleep late. However, others may not like the loud music until 11PM. Food was OK. I had fish one night and have never been served such a small portion, maybe three slices, 2.5 inches by 1 inch for almost 20 pounds. They never came back to check on us after delivering food. Other than that incident, the service was good.

I like the rooms with the walk in shower as my husband has back trouble. The staff, as always, were delightful and really attentive and even more so over the Christmas period. Excellent staff in all areas.

The room was good, even though I had to "bid" to upgrade which I have never been asked to do before. The delux rooms were not on offer when I booked some weeks earlier and as it was over the Christmas period, the hotel was not full except on Christmas day! The bidding idea, I won't do that again as I really do not know whether I under or overpaid for my room?

Staff were very attentive and couldn’t do enough for you. Sincere and actively concerned that you should have everything you need especially at breakfast service. Breakfast was excellent and great variety of continental and cooked breakfast options.

Bed was orthopaedic type and very uncomfortable. Needs mattress topper. Choice of pillows would be good - pillows also big and quite firm. Only one needed to avoid neck ache. Also had nap disturbed by dog and arrivals in next room leaving the animal while they went out. Howled and barked for a good 35/40 mins which meant we didn’t get our nap. When we reported it staff contacted owner and they returned eventually but this spoiled the day and our Hogmanay preparation.

Cannot Fault this Hotel. We've just had our 1st Grandbaby, 2 days old, and needed to come up from Hull to meet him and wanted to bring our own fur baby. No problem and only £10 per night extra for her to stay and she was allowed in the Restaurant/Bar with us. Gorgeous Building. Receptionist was so friendly Just a lovely experience. We will definitely be back Thank you x

Genuinely cannot think of anything we didn't like. We missed evening meal by minutes but they have to have a cut off time so we understood.

I've stayed here several times and always the staff were fantastic.Friendly and helpful.

I requested a single room but I wished I'd paid extra for a bigger room.The single room was like a broom cupboard very small and the only window is a velux window that is about 15 feet above so yo can't see outside. If I stay there again I'll speak directly to the hotel and request a more suitable room.

The hotel was well situated for the motorway. The room was comfortable with all the facilities that you’d expect from a Best Western. The staff were friendly whilst remaining professional. Mediocre, but inoffensive, food in the evening. Quite a pleasant breakfast the following day. We’ll probably stay there again but look at different eating options on the evening.

The interminable ‘Muzak’ played in the bar/dining area. Either consider something from this century and/or don’t play it so loud.

This was our second stay at this hotel. We asked for the same room and this request was met and the staff were so helpful and friendly. My partner forgot his phone charger and housekeeping helped out and let him borrow one for our entire stay. The location is spot on, right on the edge of the town centre, a short walk form the train station with ample parking if required. Our room was on the top floor and very clean and comfortable. Room facilities including tea/coffee, hairdryer, trouser press. Didnt use the bar or restaurant but sure those facilities will be just as good. Will return for a 3rd visit if in the area.

Nothing to not like.