Lovely building and grounds with quality furnishings. Outside areas look fantastic and would have been enjoyed in warmer months. The bedrooms are comfortable, clean and cosy with everything we needed and the spa bath was a great addition. Staff are lovely and happy to help with anything. Limited but good selection of meals/breakfast options and all food was excellent quality. This was our second business stay here.

It is not walking distance to anything but this was not a problem for us at all and we had everything we needed on site.

Most things were excellent, location, building, room staff, cost and oh my goodness what a massive breakfast of high quality food, sausages were amazing n it beat us could not finish it, evening meal really nice best fillet steak and meat pie ever and the 2 for £14 cocktails good value. We will definately be back in the future.

Bathroom too dark mirror light and ceiling light not working and the roman blind broken these issues had been mentioned in reviews since 2022 and not been fixed lets the room down slightly.

Rural but not too far from anything. Lovely place as a whole, nicely decorated, good ambience and very friendly staff. Room and ensuite was very nice, both very clean and in good nick. Bed was comfy and we both slept well. Double glazing does well at keeping road noise down to a minimum. Breakfast was REEEALLY good; huge, so bring your appetite!

Couple of functional problems in the bathroom which we reported on leaving, they were very apologetic and seemed keen to sort asap.

Another good stay at the Ugly Duckling. Good room, comfortable and clean. Breakfast was very good. Lots of choice. Good location for us for an overnight stay when visiting family so will stay again. Evening meal with friends was also very good and generous portions.

It was a little noisy! However, it was a Saturday night and a bank holiday! It is a popular place though so this is to be expected. It didn’t detract from the comfort of our stay and people were clearly having a good time!

I want to thank Julie on a personal basis. My reason for visit was to see UB40 at the Telford Arena. Julie took me to the arena and picked me after the concert finished. Great time at the bar when we returned . I would highly recommend the Ugly Duckling to anyone visiting the beautiful county of Shropshire. Bed at 02.30 but what the hell - we had a great night. Thx too to the couple from Peckham I met at the bar (Del boy land). Young lady at reception in the morning so helpful - booked my taxi to Wellington. Hope Julie can make it to Cardiff one day? We going for lunch at Ty Madeira. A sincere thank you to everyone at The Ugly Duckling . Please take care good care and enjoy your life. Love Wayne 🌹🌹

Absolutely nothing

Stayed one night with my daughter,our room was clean with comfortable bed and pillows. Was a twin but beds were pushed together, you could move them but would have had to moved bedside tables, wasn't an issue for us to leave beds as they were. Decor was nice. We ate dinner in the restaurant and both enjoyed our meals, it wasn't too busy in the restaurant and we were served by a very nice young waitress. Breakfast - both had pancakes which were really nice and very filling! There were plenty of choices for breakfast. There is a nice large outside seating area, nice comfortable, garden furniture. Our room was above the seating area but we didn't have any noise issues later in the evening. Staff overall were friendly.

Would have liked more vegetarian options on the main dinner menu.

Rooms were nice. Dinner was nice

I was asked about what time I would be coming down for breakfast. Which 07:30am. Going downstairs at 07:30 on the dot. I waited on my own for 30 mins without anyone coming, where I ran out of time to have anything On checkout I informed them about this. Didn’t receive an apology, and was replied with saying I was in the office.

Clean and excellently appointed. Location was ideal for the purpose of our trip. Small light on the bathroom mirror was excellent for those of us who frequent the bathroom during the night. Excellent cooked breakfast.

No shelf or rack in the shower to hold toiletries, soap, shampoo etc. Would have liked to have known the policy for booking a breakfast time, in advance, as we thought it was always available during the stated opening times. Green safety light was a necessary evil.

lovely gem of a place with friendly helpful staff. Food and service were great. Rooms were clean and cosy. Outside area was beautiful and we were lucky enough with the weather to be able to sit outside for the evening. The food portions were a little too big for us, but the best macaroni cheese I have eaten (apart from my own of course).

Nothing

Excellent staff - polite and very helpful. Breakfast is the best we've ever had. Very attractive, well designed decor. Comfy bed with very clean linen. Plenty of areas to sit comfortably.

Room very warm even with radiator off had to put fan on - wasn't a particularly warm day either. Central lighting could be better as room dark. Full-length mirror behind the door would be good ?