We had some cleanliness problems in bathroom on arrival but they sorted these out immediately. Towels were small and not soft. Food was amazing good value for money and I'm a picky eater. The entertainment team were great. All the staff were very polite and helpful.

Beds were really hard and even though they have me a topper, my back was very sore. Also no socket near bed even though it's advertised here and no glasses in room. Toiletries is some liquid wash. Cost of parking is £10 for 24 hours if booking through this site.

The swimming pool is lovely and I liked the spa facilities too! It was like a proper little holiday resort. There was lots to see and do around the hotel and everyone was friendly and helpful, there was good vibes throughout the entire hotel!

It could of done with air con around the hotel as it was very hot and finally the lift situation wasn’t ideal being on the top floor and only being able to get to the third floor in the one very small lift that was working out of the two which were also very hot and if someone pressed a button you’d be up down up down the lift for a while until you get to where you want to be! Other than those two minor things, we have had a lovely time and will be back again and again in the future :)

The hotel has a vast amount for the kids to enjoy, kids clubs, parks, pools and spa. The pool and bistro had a holiday feel to it and with the sun out it felt like we could have been abroad. Staff were helpful, room was clean and comfortable enough. Location was good, a lovely pan Asian restaurant nearby, a convenience store and just a 10-15 min stroll to Torquay where they have a funfair and lots of shops, restaurants and the beach.

The outside of the derwent looks quite run down and it took us a while to navigate our way through the corridors.

The breakfast choice was extremely good and there was an option to order your choice of freshly cooked eggs. The rooms were clean & bed comfy. There was evening entertainment should you wish to stay in the hotel. The Fire & Ice Spa was lovely for relaxing and the inside pool looked great, although I didn’t use it.

There is the usual environmental sign about towels in the bathroom, I left mine on the towel rail to dry but they still changed for new, totally unnecessary in this age of environmental awareness, especially in such a large hotel if this happens in every room. I did comment on this to the reception staff.

Tried to check into the Derwent Hotel and was told we where actually booked into the Victoria but this wasn't the one we booked as the receptionist tried to say that we would have gotten an email to state we would be subject to moving. This was not true and I showed her my emails stating that nowhere does it say this. And she just said we'll your booked into the Victoria and that's that. Terrible receptionist duties to be truthful.

Same as above

Breakfast and location were fab , the staff were very helpful and polite. I wanted an extra duvet and the lady went above and beyond and brought me 2 mattress protectors for my bed as the mattress was terrible . The pool was fab and the arcade etc too

The hotel is a bit dated , the floor is uneven and could do with redecorating and a bit of a revamp. The mattress was very uncomfortable and could feel the springs!

Great place, Food was lovely and all entertainment was great. Will be booking again.

We were allocated two double rooms, next to each other we only requested two singles so this was great! Breakfast was very good, dining room was huge! Parking wasn't great had to drive around to find other carparks but then got lucky as someone was leaving! The good thing is from the carpark, we could easily access the hotel from there. Had to pay £10 a day as we booked through Booking.com apparently free if you booked direct! We did however, book a spa treatment before we stayed, that gave us a 15% discount. The spa area is beautiful, absolutely loved the relaxation area, coffee was lovely too, free of charge also a bonus. The Indian Head Massage was just perfect, very relaxing. From there we went into the pools and very much enjoyed the jacuzzi, lovely straight after a massage! We sat around the outdoor pool during the day, but by the sound of others jumping in that it was freezing, someone said it was like swimming in ice!! So we didn't bother lol :) The Aztec bar area was great, food was good value for a bar meal, drinks slightly expensive in my opinion, they also had singers as light entertainment, again very good. Seating was very comfortable and lots of it too, another bonus. We only went to the Aztec bar and our own hotels Starlight bar, typical holiday camp entertainment, again what was expected to be honest, we certainly had lots of fun up on the upper level, it's what you make it, me & my friend had plenty to drink and joined in with the singing & dancing! Bar closed at 1am. so plenty of time to get yourself a hangover in the morning lol :) All staff were very friendly and obviously enjoy working there, as plenty of them stayed for a few drinks after their shift, great to see! The hotel is a typical oldie style Torquay hotel, long corridors, unlevel floors, small stairwells and little rabbit-runs you could easily get lost, but again adds to the fun, I wasn't expecting the Ritz! Very clean though.

We didn't have anything to complain about with regards to what we were expecting, although maybe the carparking charges, we weren't expecting that, and knowing if we didn't book through Booking.com it would have been free, slightly disappointing.

Great location. Fantastic facilities. Polite and curteous staff. Everything you need for a lovely break/holiday

My sink was in the lounge and near the only plug socket so was a tad awkward charging phone etc. Outdoor pool could have opened earlier than 11am. It was a heatwave and lotsa people queing for it to be open but only minor issues. On the whole, great place and will def come back.

I think the breakfast was OK. I would have love to have more choices, a later cut off point fir serving and fresh fruits. I'm not a fan of tin fruits

The Bath towels were small, we didn't have enough pillows as each person sleeps with 2 pillows. I suggest another Jacuzzi or put sone time restraint on the one that is there as some persons really stay very long.