WoodSpring Suites Phoenix-Deer Valley

I reserved my room for the week. My flight was delayed several times and finally cancelled on the first night. I called 3 times trying to get the front desk with no success. I left a voice message advising I would be there the next morning and left my number for a return call. The next day when I made it to the hotel, I was told that my reservation was cancelled as a no show and I could rent a room at an elevated cost for the one night but had to vacate the next morning as they were completely booked up through out the week. This caused me to have to search for alternate accommodations at the last minute and considerable inconvenience and expense.

Rooms are clean

My flight was delayed and then cancelled. I called 3 times and tried to raise the front desk without an answer. I finally left a message explaining the delayed arrival. When I arrived, my reservation had been cancelled as a "no show" and I was rented a room for one night that was almost double the rate I was already reserved for 4 nights and told they were booked up after the one night and I would have to find another hotel going forward. Terrible customer service for a multi return customer.

Very convenient location. Over 50 retailers and food options within 1/2 mile of Woodspring Suites Phoenix-Deer Valley. Also, I would like to thank Jack for being so kind and professional. I look forward to returning.

How the woman who works the front desk was not very nice when I asked if I would be able to have an extra hour to check out due to an unforseen circumstances and also tried running my card for $28.15 because of my late checkout request and without my knowledge. That made me feel really uncomfortable.

Honestly, this property is so clean, modern, and perfectly located that we will be returning over and over. The front desk goes out of their way to accomodate any requests, and so helpful with information in general. The rooms are sparkling clean and comfortable, the small gym has modern new essential machines with nice amenities, and we feel safe here.

The only thing we ever requested - an extra luggage cart for busier check-out days/times - was there the next time we visited. It's really a most wonderful place to stay while in Phoenix, for short or longer dates.

We loved this property and will continue staying here from now on. We visit Phoenix often to visit family and have been staying elsewhere, but decided to check out other places - and so happy to have found this! Very clean, quiet, and easy to check in. The bed, shower, everything is perfect. Thank you!

It would be great to have another (or several more) luggage carts. While checking out on Sunday morning, there was a wait and we were lucky to get one when we did.

The hotel and room were exceptionally clean, the staff was friendly and helpful... all in all, would definitely stay again.

The last day I was there, the elevator was out of order, could've done without that, not all bad though. I did not know that they close at 11:00 pm, now I do, haha 😆, had to use my room key to get in after 11:00 pm.

Comfortable bed and pillows, good shower and room size.

The hot water didn't work in kitchen sink and circuit breakers kept kicking off when I used the microwave and kitchen outlets. I had to turn everything off including TV, doesn't seem safe so going to tell front desk. You can hear other guests moving things cause the floor is linoleum. Had someone wake me up hammering on the wall, don't know why a guest would hammer anything to the wall of a hotel.

Renae at the front desk was FANTASTIC & very helpful! The bed & pillows were SO comfortable!!

The coffee bar was nice, but the non dairy creamer ruined the whole experience. Oh & single ply toilet paper in the bathroom? Splurge a little & get the 2 ply please!

It was so special to sleep in sheets that were new, in a bed that no one has ever slept in. This hotel had only been opened for 4 days. We were comfortable and felt like it was a really special experience. Thank you!

It was missing an Ice machine to get ice for your room. However, each room had it's own refrigerator and two sets of ice cube trays to make your own ice, once it froze. This was good, just different than we expected?

The staff was very helpful, and the accommodations were clean, well maintained, and pleasant (just a hint of vanilla scent in the room). I appreciate that the room had blinds instead of drapes, letting in diffused light. The sunset view was nice.