Jessica at the front desk was very pleasant and knowledgeable and helped tremendously. I needed a car rental, information, advice and she provided all of those things with a smile. Magnanimous! I would highly recommend going to motel 6 big bear, Especially if Jessica is on duty. Excellent customer service and very professional. 5 stars! Thank you Jessica, you're a star!

The only thing I didn't like was having to leave. That bit hard. That's my only complaint! Jessica you rock! Thank you motel 6!

I like that it was located in a nice area in Big Bear. So quiet and fresh air, the staff was so nice and helpful. When the key card didn't work they assisted by going up to the room making sure that I could get in. They will conversate with you like family, not like some staff at other hotels in a hurry and rushy.

I don't like that they aren't doing the microwave and refrigerator thing. I had to eat cold sandwiches and eat out the nights I stayed, that's a bummer!

Every thing was as expected. Everything worked and was clean looking and smelling. The staff were very polite. The location is ideal!

I didn't like just the one blackout curtain. I would have enjoyed a second inner curtain that allows light to come into the room.

Very comfy beds. Warm room and good hot shower. TV was a delightful treat. The reception staff were fantastic - friendly, professional, courteous and accommodating. I would happily come here again.

If I was being really picky.. I'm not sure the floor was particularly clean, but to be fair it is a snow resort, people are probably bringing their gear inside with ice melting, and there are a high turnover of guests, so you can't expect everything to stay as immaculate as it was when it was brand new. This is a great place to stay.

Everything. Staff was extremely nice and helpful. I couldn't ask for more. Thank you motel6 staff for the stay keep up the good work.

I can't say anything about anything I didn't like. Everything was extremely great room was clean the staff was excellent.

Had seen some bad reviews of this place, but everything was great for me. Good heater. Didn't expect a fridge or microwave, and room had both.

Nothing, really. Kind of expensive for a Motel 6, but not surprising for the area.

it was close by near activities planned and places to eat

towels were dirty with stains and we didn’t get more towels if needed nor did housekeeping offer to take out trash. nothing was explained to us if we needed extra towels or so

The heating needs to be repaired in all of the rooms at this location in the back building ,however service and stewardship is excellent

It was a good price and it did the job. The staff was great about being flexible and rescheduling our booking on the day of due to a snow storm.

The room smelled strongly of cleaning chemicals.

I liked the location and the friendliness of the staff.

The placement of the heater right next to the bed, I kept thinking if I accidentally cover this with blanket while sleeping, will that be dangerous?