The breakfast was decent, not excellent, but what does one expect from a buffet? I think it was a perfect place to stay with family.

I am not a fan of dogs in the dining room. They were sometimes quite annoying with their "yipping." I own a dog and love him very much, and I have traveled with him, but I don't expect people to have to tolerate his bad behavior.

There's so much to say about this hidden gem in Carlsbad, California! It has the feeling of an upscale hotel with all its amenities, but at an affordable price!!! You just have to stay here once to appreciate it as the pictures don't do it justice & I promise, you'll be back! When you arrive, you'll take in the most incredible scent as you make your way into the lobby. Their air freshener is light & sets the tone for your relaxing stay to begin! The staff is very friendly & their breakfast is great with so many options of food to choose from. They even provide cookies and milk for you in the evening! Their beautiful bathroom even has an electric makeup magnifying mirror that lights up & there's also rubber shower mat inside the tub to help prevent slipping! Our room was adequately lit & the furnishings were beautiful. Their king size bed, pillows & bedding were absolutely luxurious, we had the best night sleep! We truly felt pampered & know where our go to hotel is, in the future. We will be back for sure & will tell our family and friends about this amazing hotel. We didn't want to leave & can't wait to come back!

location was great for driving right off the exit of the major highway, it's sitting at the back off the main traffic route. Easy to make turns because there's traffic light at our intersection

The quality of breakfast was poor, reheated items didn't taste freshly prepared. The dinning area is too small for the number of guests.The room that serve food was so tight that very hard to pass through during the morning breakfast rush. They should leave the water station with coffee & tea for guests all day especially during the hot days guest should be able to get a cold/hot drink without returning to their room. There were limited room service due to shortage of help( there's no excuse to run a hotel that cost over 300 dollars/day)

The breakfast was outstanding. Food was hot and plentiful.. Lots of room to eat and very clean.

I was not to happy with the room cleaning . wet and soiled towels were not collected at all and the same for waste baskets not being emptied. I really did not like that beds weren't changed and the room was not vacumned.

The hotel is at the end of a short side street only 3 blocks from the main beach highway. The traffic, crowds, etc just blocks away were gone! Peaceful and relaxing while being close to great beaches, bike riding, restaurants, etc. Breakfast was excellent-hot eggs, ham, sausage, biscuts and gravy, waffles, etc along with cereals, toast, juices, fruits, etc. Best eating area of any hotel we've seen-and we travel a lot. The pool is huge, nice spa, quiet area to lay around and relax-even top quality pool towels!

Nothing. Is a great new hotel with upscale ammenities. Close to lego land, the beach. Hotels just a mile or two on main beach highway in crowded Carlsbad were twice or more the price! Great for couples or for families with small children.

I really enjoyed my stay because they are very family oriented. The breakfast options, their cookie hour, and the storage tubs at the pool area filled with toys and many floaties for the smaller swimmers. Oh and I must also say the cleanliness throughout the place is great!!!

I couldn’t find a single thing I didn’t like!!

The location of the hotel and the rate of a double King bed room was great. The room had a nice extra mini sink by the fridge and coffee maker in the room. The king beds were comfortable and there was lots of space in the room. Even 2 armoires to unpack into. The Hottub was large and felt great after a day at Legoland. And its proximity to Legoland was also awesome, only a few min drive. The breakfast in the am was nice too with 2 waffle machines, assorted toast, eggs, biscuits and gravy, bacon, home fries, etc…

They were able to get us checked in a couple hours early, which was really nice. The bed was big and super comfortable. Loved that the bathroom was also big and spacious. Both the bathroom and room were very clean. Usually when I've stayed somewhere, without looking I'll see something in the bedroom or bathroom that wasn't cleaned up and it makes for a very uncomfortable stay. Didnt find one thing that was left undone. Cookies and milk at the end of each night was so cute.

The walk into the entrance was really nice....until you walk up the main stairs. They could use a good shampoo once in a while. Although it was nice having breakfast served each morning, it was mediocre. The juice was watered down, the bagels were hard and the food could use a little flavor. The waffle station was the best.

our experience far exceeded our expectations. West Inn and Suites has so much class, the rooms are beautiful and spotless. The breakfast is amazing!!!! so elegant!

there was nothing we didn’t like

Lobby for well done! Front desk extremely courteous, welcoming and informative. Room comfortable and clean.