The room was immaculate and spacious and having two comfortable beds was very nice. The check-in person was amiable and welcoming, she told us if we needed anything we should let her know. The housekeepers were on top of things and very pleasant, a real change from many places that have no daily housekeeping. I would definitely stay again when traveling in the area.

A few things. The curtain rods were broken but we were able to work around them. The a/c unit ran continuously and was hard to regulate for sleeping. I notified the clerk about those issues at checkout.

Comfortble beds, good shower, excellent wifi, clean and spacious rooms, great staff - they upgraded us to a bigger room with an extra bed because they saw we were 5 (4 adults + 1 child), while we ordered a room for 4. They were super! Everything there is highly comfortable and satisfying. Bathroom is very well facilitated. Very good AC. Highly recomended hotel.

It would have been better if they had more electrical sockets in the room, but it is managable. We haven't tried the breakfast so we can't tell.

Location is close to universal Studios but what really made our stay comfortable was how clean the room smelled. That was a plus for me and they even replaced the towels the next day. Not a lot of hotels do that anymore. The front staff who checked us in was really nice and made us feel comfortable too. Great place and cost wise as well. We will be staying here again in the future.

This place is at a perfect location! Feels safe that the staff is always around, and the place is full of security cameras. We loved our 4 days stay in here. Would recommend! Short drive to universal studios, food places, and about half hour drive to santa monica pier. I also loved that you always get back to a clean room, new towels and fixed bed! ❤️😍

Nothing

I like the location and the amount of close food options and Starbucks coffee was right down the street :)

Online it stated they provide breakfast but their is no breakfast on property and the towels are a bit small. I couldn’t cover my whole body comfortably

Thank you to Toni and Summer, friendly mother and daughter crew who run reception, lovely to meet you both. Thanks to the owners who were friendly and very helpful

No kettle/tea making facilities in the room. This is standard in almost all hotels in the UK where I'm from, but not in the USA...come on, catch up America !!!!

Room was very clean and well maintained. Staff was very friendly and got us checked in quickly and efficiently.

There was a bit of street noise in the nighttime that you could hear, but it wasn't that bad. Parking was limited but they were very good about finding a space for us.

Check-in and check-out was smooth. The room is a decent size for a family of 4. Bathroom is huge, a lot of counter space, detachable shower head, great water pressure.

The floors could be cleaner. We were walking barefoot in the room (which we are accustomed to doing in hotel rooms) and out feet got dirty. We had to keep wearing socks or slippers.

The lady that was working that night was really nice and welcome me and all my family we booked 3 rooms, I forgot to get her name… but she was lovely and stay was great. and we had an amazing trip thank youuu so much!!

A refrigerator was a plus, and the beds were soft and comfortable. In addition, the staff on duty were very personable and accommodating.

Smoking is not allowed in the rooms, which is terrific; however, the outside door frame is not tightly sealed, so the smoke from people outside the rooms came into ours.