The service from all of the staff was exceptional, it made it stand out from other hotels and I will definitely be using the ritz Carlton again

Well the was an alarm that went off in the middle of the night and we had to leave the room at 4am .. then it was announced that it was a false alarm but when we tried to get back in our room the keycard had some how stopped working, so I had to go all the way to reception to get them to give us new cards .. my wife was flying back to the Uk later that morning so was very stressed that she could get back sleep… however when we checked out, the receptionist was very accommodating and undstanding and gave us a discount

From check in to check out everything was great. I have to mention Joseph at the front desk was amazing, couldn’t of been more helpful and he upgraded our group upon arrival. He was definitely a highlight of our trip. The food at this hotel is of a high standard with great staff especially Alan who was our waiter at our last meal who had great recommendations and was very accommodating, however all the staff across the hotel where fabulous and attentive. I could not recommend this hotel enough, I have stayed at this hotel many of times and these standards have been up kept with each stay.

there was very little I didn’t like about this hotel, everything was fabulous

We've stayed multiple times at this property, but it was our first time after the start of the pandemic. It was incredibly clean, with employees masked at all times. The staff here is beyond nice - they make a good vacation great. Super friendly, accommodating, and helpful. The rooms, pool, grounds, and views are simply beyond. We'll definitely be back again!

We had requested a rollaway bed for my son that wasn't set up - and they did set it up eventually. I came to understand that they are short-staffed...but you would not know it, given the incredibly high level of service and friendliness.

my go-to when I’m in Palm Springs, absolutely beautiful and incomparable.

we had contacted a representative a few weeks prior to our stay to reserve a room on the third floor.. when we arrived we were informed that room was not secured. There was nothing that they could do at that point as it was already fully booked.

Thank you Milton in Guest Services and Chef Noel for making our trip special. our dog Lucy was pampered the entire trip by all staff, but Milton and Noel went above and beyond to make our quick getaway a great one.

When we arrived we got to this scenic view up to the hotel. Then we got offered great customer service and they were very helpful making sure we were comfortable and know whats in the area to do. We stayed on the 3rd floor which had an amazing view of the valley during the day and a well light city at night. Very quite and luxurious. Perfect stay for sure

Everyone was extremely kind and eager to happily help which made the experience memorable. Poolside service was efficient and a unique experience! Room had great views of the mountains and I loved that the hiking trails are easily accessible with beautiful views, not too difficult of a hike.

Only part I did not love was that it was valet only for parking and the person I spoke to on the phone prior to checking in to confirm this was a little snooty when answering my question when it just required a yes or no response. However, upon checking in everyone else was kind which made the extra planning around valet kind of worth it.

It surpassed every expectation I had! The facilities were beautiful, and the amenities were exceptional! The room was luxurious and comfortable, and the pools were unbelievable!

Everything was fantastic! I do have an odd inquiry: both the chicken and pork sausages for breakfast where OUTSTANDING (my wife is a chef in NYC) where do you source them from? Thanks for the help! Can't wait to see you all soon! Best regards, James and Monika Carter

We had a wonderful room with a glorious view of the mountains. The gardens and communal areas were wonderful. The staff were super friendly and we had a bottle of bubbles and delicious chocolates sent to our room for my partner’s birthday.