TETRA Hotel, Autograph Collection

- lovely staff - fashionable appliances - Dyson hairdryer, bathrobes, kettle - very comfortable and big bed - modern decor - bicycles

- bad design of the shower, every time I took a shower it was flooding the floor due to shower doors opening outside and the angle of the shower floor being tilted in a wrong direction, towards the door

Beautiful design and right on the VTA train line. Had an attractive gym and pool.

Poor directional signage in the facility so it was hard to find the pool area. Also you and had to pay for parking.

Location great.

The bed. Very low The carpet in the room need to be clean more often. If you walk without sleepers you will get your feet dirty.

Clean, new, nice interior

Everything Beautiful good location and priced right

Nothing

Good bar, good room with good amenities - strange layout but not a negative really. Picked primarily for the location. Staff were very helpful finding my misplaced jacket - magically appeared on my bed.

There is a huge statement gas fire burning in the parket lot. Is this to make the uber drivers happy? Who thinks this is a good thing to do in this age of climate change

The hotel facilities are great (the Tetra hotel definitely has a wonderful service environment), but if frontline employees do not act in a positive and accommodating manner combined with great hospitality, this just does not make guests happy.

We are disappointed, dissatisfied and upset about our guest experience at this hotel. Mainly two things upset us: the check-in experience and the wrong billing. Our check-in at the hotel was not very welcoming at all; the receptionist only said hello, didn’t ask how we are and just gave us the keys without any information about the hotel. We asked about another room because the one she assigned to us seemed to close to the elevator which might have been too noisy. She did do that but seemed to be not happy about it and made us feel that way. She didn’t inform us about the breakfast time, the pool location and pool opening hours, etc. Importantly, she didn’t give to us the vouchers for the breakfast although we explicitly booked the room rate with breakfast through booking.com. The next morning, we had quite some hassle with the restaurant staff because they needed to get the vouchers from the reception. The staff also seemed to be new and untrained. Maybe, you should think about having better trainings for some of your staff. However, it then worked out, and we were told that a full breakfast was included and we could order anything from the menu. The next day, we were fully charged. At the end, they send to us five bills and reimbursements. We had a lot of hassle. Too sad at a hotel with such a nice decor as this one!