Holiday Inn Express & Suites Denver South - Castle Rock, an IHG Hotel

The breakfast was absolutely WONDERFUL!! It was very well presented and the choices satisfied everyone in our family!! Thanx a million!! We really loved the soap, shampoo and lotion dispensers instead of the very small typical motel soap, lotion and shampoo amenities!!

We REALLY did not like the BIG SPEED BUMP that is at the entrance of the parking lot!! There is no warning or caution sign. There is absolutely NO REASON to have a speed bump there at all!! We were jolted, caught off guard, and thought we had hit something terrible! We were going very slow entering and also looking for the entrance to the motel at the same time. Being totally caught off guard and the jolt and rocking from that ridiculous speed bump was not a very nice welcome…….😡

Decent breakfast. Pancake dispenser was pretty cool. I liked that the AC could run continuously through the night. Comfy beds and pillows. Smooth elevators. Super clean bathroom. Great staff.

I have sensitivity to light so Some of the lighting was too bright for me, personally, wish there was a dimmer light in the bathroom or for watching tv at night. Personally, I wish I could have adjusted the brightness on the tv to go darker. Probably not an issue for most folks

I like the size of the room. I liked the cleanliness of the pool area. I like the overall style and comfort of the hotel.

Our our bathroom was not clean when we arrived. You can tell they had just restocked General bathroom items but the tub walls were not cleaned. The tub outside near the floor had a thick nasty up lines against the tub as if they had never wiped out side of the tub near the bottom. Really disgusting! Very disappointed in the bathroom clean the nest which I think a lot of people pay attention to. The beds were perfect. The sheets were very comfortable and the beds were very comfortable the room was generally very clean. There were makeup stains underneath the desk that I do believe the carpets probably need to be shampooed and not just vacuumed. Other than that the room was comfortable.

location was great, staff was very nice

breakfast could have been better. the eggs were ehhhh The sheets, although clean, had stains that wobviously didn't come out in the wash from previous guests...the should be thrown away

Hotel was great.

I didn't like thinking I was booking my room through Holiday Inn only to find out after I called Holliday Inn's main number I was transferred to this third party booking site. Because I was tricked Holiday Inn did not count this stay as part of my rewards program, and I never did get a final receipt to turn in for expense reporting purposes.

Breakfast room had good variety of choices. Friendly staff in breakfast room.

Shower edges had wear and mildew. No exhaust fan in bathroom. Controlling temp in room wasn't easy, the HVAC unit in room seemed too strong for room size.

We liked the room, bigger than most. My kids liked the pool.

That you had to tell the person what you wanted for the contentiel breakfast. I was under the impression it was the a buffet where you could grab it yourself. The guy running it made you feel bad if you asked for something, like he was put out. If he doesn't like that job, maybe put him in the back or something. Was not friendly at all.

This hotel is in a great location with easy access to the interstate, restaurants and even outlet shops. It is located directly beside an IHOP. We traveled during COVID and I think the hotel did a wonderful job with the restrictions imposed by the local agencies. For example, we wanted our children to be able to swim. Most hotels would close their pool. Not here, instead, they had you sign a waiver and reserve 1 hour of pool time. After which a hotel representative would kindly ask you to vacate for cleaning. After our visit someone cleaned the pool and the surround pool area and made it available to other guests for the next reserved time. I deeply appreciated being able to determine my own acceptable levels of risk in using the pool and not having it decided for me by closing the pool. Additionally, they did not close their offering of a hot breakfast. Most hotels only provide a cold breakfast consisting of a breakfast bar, an apple and a bottle of water in a brown bag. Not here. Instead, the blocked off their kitchen, keeping guests from entering and a hotel representative in a mask and gloves would fix what you desired and brought it to you. Granted, this takes a little longer, but it provided a warm meal and a hot coffee, specifically the way I requested it. The server did precisely as you requested (ex. 5 pumps of creamer only. three sugars, etc.) I appreciated the hotel's efforts to provide their guests what they have come to expect, even with all the COVID protections. Another aspect I appreciated was the room service. None of the hotel workers would enter your room, including cleaning unless you contacted the front desk requesting it. Honestly, I prefer that. It was accessible to me, but it wasn't imposed upon me. Overall, I was comfortable. The room was warm and the bed was soft, but not too soft. The internet worked marvelously. I was pleased with my experience.

The only thing I could say that I'd like to see improved (and I'm being picky here) was in the bathroom. The water pressure was not strong enough for me and the temperature of the shower water was not warm enough. I felt the sink water was warmer than the shower water. It's hard to start your day with a luke warm shower.

Great location near eateries and store and natural areas ( Castlewood Canyon State Park). Comfortable and clean.

Being picky here: Speed bump placement in parking lot made for a bumpy entrance and exit.

Good breakfast, very nice hotel.

It was likely understaffed. When we arrived there was a long lineup for check in. Also, the next morning we had to wait about 10 minutes until someone came so we could check out.