The entire facility is extremely clean, smells fantastic and is beautifully decorated. The cleaning staff is friendly and doing a FANTASTIC job!

Was in town for a family medical emergency and had not slept in almost 48 hrs, hence the request during booking for a top floor (7 floor facility), away from the elevator. At check in time, 1500, was given cards to room on the second floor. I asked for a room on a higher floor and explained the situation and need for sleep, was told there were no rooms clean on any higher floors and that it would be at least an hour long wait. The room was located behind (literally nested in an alcove behind) the elevator shaft. I returned to the front desk and asked for another room and was given cards to a room in the 5th floor (that were suddenly available). It was away from the elevator. Long-winded point, if check-in time is 1500, all rooms should be ready at that time.

The ease of checking in. The gal that checked us in was SO helpful! She got an air mattress up to our room quickly, and gave great suggestions for food in the area. She was very friendly and helpful and I feel bad that I don’t remember her name to give her credit!

Location close to the Riverwalk and restaurants and entertainment is great. Staff was great, really nice especially the night desk staff. Super nice. Rooms were nice enough. Clean and comfortable. Rates in Pueblo are really high compared to Denver or Colorado Springs. Maybe because the Riverwalk is such an attraction. Cool place. Next time we'll consider staying in Colorado Springs and drive down though. When you can save $100/ night for the same place with spectacular views, I'll spend $10-15 for gas ⛽.

The rate was really high. And though the location was great, the area itself wasn't the best. We travel probably as much as most people and always stay at 4+star hotels. Don't ever mind paying for things, I just notice when something seems out of line. And it's the closest to the Riverwalk so maybe it's not too far out of line. Choice is yours. I went ahead and booked there and don't regret it. It was just a little high for what you get.

close to river walk and reasonable restuarants. Clean and easy to get to.

food in hotel was very limited, not from COVID, especially for breakfast. The small bistro in the lobby has very limited selection and service was slow. Same thing when I stopped previously before COVID. There are good reasturants near by, except for breakfast.

Great location near riverwalk. Outstanding staff including Aubrey who helped us with a personal computer issue and Audrey at the front desk. All staff were knowledgeable, professional and friendly.

slight problem with hot water which the hotel quickly resolved.

The location and the Bonvoy tradition of excellence

The “one” server at breakfast in the Bistro AND the heater/air conditioning system didn’t cooperate with us wanting to warm up the room.

The staff was super friendly and helpful. Our family met in the lobby and pool area in the evenings and felt very welcomed. The decor was nice, and I liked the space in the king suite and the bathroom. The towels and linens smelled fresh. We took a beautiful walk on the Pueblo Riverfront, and there were nice restaurants within walking distance.

There was a leak in the shower and the bathroom sink made a weird noise, but not so much that it affected the comfort of the room.

clean comfortable staff was great liked that there was a restaurant and bar

surrounding area is a little iffy but it’s right off I25 and the place itself felt very safe

Location, cleanliness, very friendly professional staff.

The bistro was closed on Christmas eve so we had to buy processed snacks from the snack area which were expensive. Also, the bedding was not soft and my sister was only given one thin blanket for the sofa bed.

Location is great. Close to Runyon Sports Complex and the Riverwalk. Several good restaurants within walking distance.

Breakfast options are not the best (in my opinion).