Extended Stay America Suites - Chicago - Hillside

I like the room because it has kitchen area. It also has two-door refrigerator, microwave, electric stove, bathtub & shower. The room is very spacious. I like the smell of lemongrass when entering the room.

Too bad, the location is almost two hours travel from downtown of Chicago and the bus service is not 24 hours. So, after 9pm, you have to travel by taxi or online transportation services to the hotel.

Great place to stay! I came to run Chicago Marathon. Every single place in town (especially in downtown) charged ridiculous $100-150 for cleaning services per day and $100 deposits, except for this place. Another perk, rooms have micro kitchen and a big flat screen TV with cable channels. My room was also clean and the staff from reception was available at 6am when I left for a run. Great experience.

On a less positive side of things, the place is located in the middle of nowhere, far away from downtown. I commuted by train (for about 40-50 minutes) and then by uber (another 10-15 minutes).

We arrived in Chicago after midnite. I called the hotel to inform them we would not arrive until around 1 am. The woman working the Front Desk checked our reservation and informed us they were overbooked and did not have a room for us. Before I had a chance to get too upset she explained they did not have any rooms with a King size bed as I had reserved, however she was able to down grade our reservation to a Queen. After traveling on the road for 18 hours we were so happy to have a bed at all. The bed so comfortable it didn't matter that it wasn't King size, we slept like a King and Queen anyway! A plus, this hotel IS Pet Friendly!

Hotel needs a little updating but that would probably raise the price so all in all the price was good, the room was clean, the bed was comfortable and the staff were Very understanding and accommodating. Very pleased, would recommend and would stay again.

The staff was exceptional. Very friendly, and genuine. That was the best thing. We knew the hotel was going to be very basic. It had what we needed, but the staff made it special. Well done.

The neighborhood not great but it’s

Close to everything I needed.

Lack of kitchen supplies and towels for bathroom. I was only allowed a setting for 2, and I had a 4 people. I was missing a fork, sauce pot, and coffee cups for the two people.

Quiet

Room service once a week

Spacious, full refrigerator, quiet, nice location, comfortable bed, clean. They accommodated the room change when we found that our air conditioner was not working without question or delay.

Not so friendly staff. Only one woman was semi friendly. And the early check in was going to charge $23 extra.

location was great. staff was very friendly. we had no issues

I love that they were about to accommodate all my needs. Room was just cleaned and was very nice. not my first stay And definitely not my last. great hotel

The staff is amazing

Bugs crawling in the room 😒 not the good kind either. Told the front desk about them