Embassy Suites Cincinnati - RiverCenter

Location ideal Free breakfast

The process of getting to elevators for parking was inconvenient depending on what level The eggs on the breakfast bar were cold, bacon was so so, had to ask to get hot water dispenser to fill and working. Would have liked to have had biscuits and gravy Issue with reservation through booking.com- found no confirmation...had to pay for another room at a higher cost....still waiting on issue to be resolved. Unnecessary stress. Wasn't originally told about the parking validation....had to go back to car to get card to get it validated. Soap dispenser in shower was empty. Not enough towels.

we had an amazing view! The two room suite was really nice to be able to spread out and get a little bit of work done, and a little bit of fun. The staff was overwhelmed (it was fireworks weekend), but they remained friendly and we got everything that we needed. The happy hour was packed so we skipped that instead of waiting in line, but the bar looked really nice as well. I liked the separate wet bar in the two room suite to make drinks and coffee! Nice comfy blankets and Coffee Bean & Tea Leaf coffee sealed the deal!!!! Parking was validated with room stay as well, easy to get to and a nice restaurant adjacent. We were able to see the fireworks from our window and didn't have to mass with the crowds or traffic afterwards!

The cost of the room was crazy high, but it was a big weekend, and to be expected.

Free drinks and snacks were GREAT! Breakfast was WONDERFUL! Staff are friendly, courteous and pleasant! Our room was clean with a great view.

It's possible there was and unexpected staff shortage today, but: There was only one person checking people in and the line was LONG and the wait was LONG. Only one person running the bar for free drinks, plus taking meal orders. He was quick and courteous but the wait was longer than necessary! No one answered the phone when I attempted to order room service. I wish parking was free and not $12/day.

Breakfast had a wide variety of choices. Room was easy to get to. There was a ramp that led to the elevators. Elevators came quickly. Good view of atrium from elevators--no claustrophobia in elevators. Great view of Roebling Bridge and Great American Ballpark from room window. Great view of PayCor Stadium and Ohio River from breakfast area. Location was within walking distance of the Great American Ballpark and PayCor Stadium

You had to request fresh towels and for the used towels to be taken away.

The staff was extremely pleasant and helpful. Breakfast service was very nice with the omelet station and plenty of seating. Staff was very attentive about restocking items and removing used plates.

I thought that quite a few items were seeming a bit run down (stains on chairs, knicks and scuffs on furniture, cracks in tile, etc.). At this price point I would expect them to be in better condition if not higher end. I also missed that there was no waffle option even though there were many other great food choices including pancakes.

Hidden fees and parking garage charged me $10 bucks every time I left although it said a 1 time all day fee

The hotel is in an excellent location for our annual trip to see a baseball game. The breakfast is always great, maybe the best reason to stay.

When I checked out I asked that the parking garage fee be removed since I had lost the ticket and knew that I would had to pay again. I was assured it would be removed and I would see a credit on my credit card account. It was not, so I am stuck with a $12 fee along with the $20 I had to pay at the garage.

The ambiance and location. Very fast Elevators! Staff was very friendly and informative, especially when we had questions in regards to a different price than what we had originally paid for. The breakfast was delicious with many choices. The room was massive and cozy.

Bed was a little stiff to my partner's liking. The people in lobby could be heard all the way up on the 8th floor where we were staying late at night. Nothing major, would recommend to friends/family.

the reception staff were VERY helpful to us.Very professional and personable!! We were here (Cincinnati) for my Mom's funeral....we have stayed at your property before in our home state of California.We always love the breakfast service at your hotel: omelets cooked to order!!The chef and other staff represented Embassy Suites very well!!We normally choose downtown Cincinnati hotels...but Embassy Suites has become our choice for accommodations.Thanks for helping to make our trip have HAPPY MEMORIES!!!

The room was clean, everything worked great, we felt safe and welcome, the free breakfast was by far the best with multiple options. Most places go cheap, not this place. Will stay there again.

The body wash dispenser was missing, that's about it. Everything else just fine. I've read many bad reviews before arriving but they must have cleaned those problems up.