Crowne Plaza Louisville Airport Expo Center, an IHG Hotel

Accomidations were adequate and so was the food.

I was not impressed with how understaffed they were for checkout in the morning hours. I was not given my meal tickets for the morning and was treated separately/ shamefully the first day at the restaurant for having my meal already paid for. The restaurant was even understaffed the night before. So highly dissapointed in this... also, I had a man trying not to wait his turn and I had to be a little rude to get my turn with the front desk due to only one lady working and that is hard on anyone with the volume of guests you have coming through. I do not know if we will be back!

They are about to start remodeling the rooms but even the older style is super pretty and well kept! We really enjoyed our stay and will be back in the future!

The only thing I could possibly complain about is the out dated rooms (which to me were very timeless and felt very nice) but I know most people like the new modern look. Even with that they are starting their remodel and by the looks of their project plans it’s going to look amazing!

A very positive experience from start to finish, from check in to check out. My husband and I were at this hotel for Wonderfest 2022 and everything was up to our expectations. The room was huge and very comfy.

The restaurant downstairs was overpriced and the food was sub par. Out buns fell apart on the hamburger and the grilled chicken sandwich and the food was very salty, so from the first hungry onwards we ate off the property. The staff was very slow as well.The breakfast buffet was ok, limited selection but the staff was friendly. Overall ok got the dining. The AC was also spotty in places through the lobby, so some places were very hot.

I had a room directly next to the elevator. I was a little leery at first that I would hear it going off everytime but the room was very quiet. The bed was really comfortable and the staff was kind and helpful.

I booked through a third party and put my last name as my first name. The lady at the front desk was very dismissive at first because she couldn't find my reservation. She told me I need to contact the 3rd party booking. I made sure to call ahead so I knew I was in the system so I held my ground and waited for her to find it.

Very fancy and pretty, they even fold the toilet paper! The staff was also very nice on check in and check out. The bed itself was also quite comfortable. Also had plenty of bed and room space to move around.

The bathrooms only have face soap and lotion, so if you plan on washing your hands, you might want to bring your own. Also, the blankets directly under the top ones are a little uncomfortable, as they have indentations in them and are quite hard.

Athough they were slammed with an event, they allowed us to be seated in an area that was very inconvenient for them, so we could enjoy the sunset. (Blue Horse staff)

It was outdated, the stools in the lounge were old and you sank into the wood frames and were very uncomfortable. there was an ongoing video saying they were going to address that and upgrade, but you never know how long those things take .

The front desk staff were very helpful. It's in a great location. The bed in the room was very comfortable and the room was quiet and comfortable.

The hotel is under renovations, but you don't notice it too much. There wasn't much about the hotel that I didn't like. I have stayed a several different hotels in this area, but I keep going back to this one for good reason.

It was very close in proximity to the airport. It was a very clean and the staff was helpful (Innsley at the front desk) friendly, helpful and professional.

On our floor (2nd)here was the odor of marijuana when we first arrived. We did not have bath towels in our room nor were there pillowcases on the bed pillows. I flagged down one of the maids to obtain these items. One of the maids left their big bag of towels and bedding in front of my room door. I did not know why, so I moved the bag to the side.

Not far from arena, walkable if weather is okay and you have comfy shoes otherwise getting a taxi from area to here is near impossible. Clean and spacious room

The type of room we booked was unavailable despite arriving well after checkin time. The buffet breakfast was also not available and instead had to choose one entrée from the on-site restaurant

The room was nice for our group. had 2 queen beds, shower and 2 restrooms. separate living room area and a couch so those of us that wanted to sleep could and those that wanted to watch a little TV could do so as well. The breakfast/food was not included in the price of the room, and for a "grab" and go it was a little much. But the Restaurant had a buffet that was really good! Any of the Staff that i encountered was very friendly and asked if we needed anything as helped right away and it was a really really busy weekend for them. NO GRUMPY folks from them for sure! Very impressed with the Hotel staff for sure.

It was a little out dated, but that really was all i can say about it. Maybe the vent system needed to be cleaned out some...it seemed like the out door smells, or other things from the halls would linger into the room at some point. Never lasted long...but would still come thru the vents when the air would kick on.