We were in Louisville for a concert at the Palace so the location was perfect. Check in was easy. The room was great. Bed comfortable. Messaging on the TV's at check-in was a nice touch. Here's a big deal: I'm 66 and I could read the labels on the shampoo, body wash, etc., without having to put my glasses on. First non-Air BnB we've stayed in with that feature. 8UP was a lot of fun both on Friday and Saturday night. Probably spent $200 bucks up there.

Signage from the parking garage elevator to the Lobby could be better. We noticed other guests with the same look of bewilderment. Only one roll of TP...almost had to come down to the desk on Sunday AM before check-out but we made it. That's not great.

The location of the hotel was excellent. Overnight parking cost, in comparison with other hotels in the downtown area was excellent. Meal cost and although I did not have an opportunity to take advantage of it, the rooftop lounge was excellent.

This hotel is in a great location for many restaurants and other venues. Rooftop restaurant is definitely a plus but is always busy so hard to get a table. Loved the security in the elevators. Had to scan your card to get to any floor. Staff was amazing!!!

This hotel in on a main road and gets very loud at night. Pillows were feather so hurt my neck hurt.

I really enjoyed the safety of the facility. the fact that you needed to have a card pass to get onto guest floors on top of the keys for the rooms themselves was great. The staff was very friendly and helpful as well.

I think on the website it should be more clear that there is not an included breakfast with the room. It may have been said on the reservation site; however, I don't recall seeing anything about it.

The location was perfect. In town for my aunts funeral services. Everything was within 10 mins.

The front desk staff seemed uninterested in assisting guests. I had a late checkout and I was late getting back. I called to tell them I was in route. Want to make sure my belongings weren't moved. The guy who answered said. "Well, I don't know because I just got here". So I told him "Well, can you check?" At check in, I had to ask about parking and how to navigate thru the hotel.

We had an event at the Henry Clay we were located on the fifth floor and it was an easy Passage to the event

I really hate how the bathroom door juts out into the room itself that’s awkward. And then having to pay an extra $20 a night for parking. Seems like you could’ve added that into the room bill because the price of the room was a little high.

The location was convenient and close to everything, the room was clean and the shower was nice.

Parking was convenient, but not connected. You have to take an elevator down, go into hotel and a different elevator back up. It wasn’t too big of a deal, but I wouldn’t have felt safe had I been alone.

Location, Staff, Everything about the room. Bed was comfortable, though I only got to use it for a very few hours. Being next to the Palace was great so we could walk to the venue. Restaurants and bars nearby.

On the pricey side and an additional $20.00 to park a car! One would think being attached to a parking garage they could at least furnish parking since they are right downtown!

The atmosphere was friendly and room was clean

The fact we already paid for room then had pay $20 to park vehicle in parking garage then for our then for our friends to get up next morning to a $100 fine for 2nd offense when that was first time wed been to Louisville and the hotel..RIDICULOUS..will not be back..

The location was fantastic for us! If you are going to a concert at The Louisville Palace I Highly recommend this hotel. It was literally Steps from the venue!!

Paying for parking, high price per day.