Louisville Marriott Downtown

I enjoyed the location and I liked how in the lobby..there was free complimentary coffee. You guys should advertise that on your website. The pool was a decent size... and my daughter really enjoyed the yoga yoga studio with the ballet bar. We were there for a Dance convention so that particular room came in very handy for her to warm up in. The people behind the desk are friendly and helpful. I did enjoy the Starbucks in The Porch Restaurant being there on site. The hotel itself is very clean. I also enjoyed the shampoo, conditioner and body soap dispensers in the shower.

I didn't like that we were supposed to be charged $20 for complimentary parking since we were at the Dance convention and y'all ended up charging us the whole amount and didn't take it upon yourself to fix it. You told us to call accounting and they will take care of it but that is such an inconvenience to the customer. I didn't like the sink in the bathroom. It was flat and the water didn't drain properly... the shower kind of puddled as well... other than that than that, we had a very pleasurable experience.

The staff was beyond amazing! I have travelled a lot for work and have never experienced this level of hospitality even at 5-star resorts. If I travel back to Louisville, I will be staying here again! Hotel was clean, WiFi was great, the restaurant was top notch!

The only thing I didn't love is that the hotel is near the downtown Police station so there are a lot of sirens. If you are not from a large city, you'll notice.

The breakfast served at our conference was exceptional! The hash brown potatoes were the best I've had! And the Valet Services, especially Sunday Morning were amazing.

The one thing that might be appropriate would be the posting of signage in the hallways stating please keep phone/radio communication quiet during the hours of 10pm-7am. At 4:30 this morning outside my door, I could hear some guy's loud voice and it sounded like he was speaking on a radio. The guests do not deserve to be disturbed as such.

The manager on nights was the one we me originally and he was literally the BEST. Extremely accommodating, took the time to understand and help us out navigating a few hiccups. We had the wrong room upon checkin and because it was 5Am and we had competition at 12 he literally had a roll away bed (that literally was almost the size of a full and was so comfortable for my kids it fit 3 of them!) He even carried out pizza order up one night because my 4 year old was not feeling well and wanted to be carried by mommy. The manager on days was very accommodating as well. Booking.com didn’t put the late check out on our booking and she changed our checkout time to 2 with no extra charge. extremely helpful since we had a ton of stuff for a cheer comp and had two hotel rooms full of girls! Multiple places to have a nice drink! pool was very nice! we will definitely stay here a few times a year from now on. my family lives there and normally me and my husband pile up with our children at families house uncomfortably…. so now me and my husband will break away for the week or long weekends and let our kids stay with family and that way we can also have some leisure. it’s worth every penny! every single penny! paying for hospitality and comfort is something I will always splurge on, whoever is doing the training here, they have got it out of the park. I’ve stayed many places all over the country and never had such a great experience with staff. down to the valet and the bell hops. They were worth every tip and more!!!

Just a few minor hiccups, but management really put anything small or negative. The breakfast buffet at the restaurant was pricey, and because of Covid they do not have room service. however, the night team went as far as showing me how to get medicine deliverered to us quick when my 4 year old had an unexpected UTI. Which was extremely painful, and they made sure we could get all the right meds and stuff at 2am without leaving ever leaving the hotel.

perfect location, beautiful lobby and the room was great with a great view.

A BIG reason we booked this particular hotel was so that we did not have to deal with difficult downtown parking. However the parking garage was severely deficient for the number of people staying at the hotel and I even had to drive to the Hilton next-door and pay an additional parking fee for one night because there were so many cars parked on the entrance and exit ramps of the Marriott parking deck because there was no available parking.

extremely clean and comfortable, we have stat here before and loved the bed, the bedding and mattress is extremely comfortable, we stayed to make our final decision on purchasing the bed set. it’s a done deal!

the property is extremely clean and elegant and staff are excellent and professional. they know how to make a local feel like we’re visiting a brand new city for the first time.

The protestors down the street were ridiculous. Verbally assaulting little girls. Made me feel unsafe in the downtown area the rest of our trip.

loved the atmosphere of the lobby, very nice when you walk in. Our room was clean and well stocked. The beds were comfy and had very nice comforters. The pool was a little chilly but it was clean. Parking was easy, we drove right in and got a spot.

It was a little pricey but that’s to be expected.

Parking was easy. Room was comfortable. Nice music in the lobby.

Very long line at Starbucks. Restaurant not open for lunch. Bourbon tasting room is not being used. In the room, the shower floor is too slippery and doesn't feel safe.

The wonderful valet/doormen were awesome! We brought our bicycles to ride around the city and they kept them safe and locked up when we were not using them! It made our stay so much more fun! The pool was so clean. Our beds were comfy. We were only disappointed that the bourbon room was closed due to COVID. Super bummer!

Open the bourbon room!