Most of the staff were great, especially at the front desk. Same for the restaurants and bar EXCEPT one. My sister waited about 10 minutes at the bar and was abruptly told we're closed and go to the speak easy. The man next to her told him make her drinks she's been waiting and he did. The guy wasn't happy and it was reflected in the drinks. Staff at speak easy were great. Lady at the lounge/bar area earlier were great.

When valet got my car, took about 15 minutes and when they drove it up it was parked and locked. I was standing right there. Asked if it was my car, casually said yes and gave me keys at the desk. My guests and I were taken aback at the dismissive interations.

We loved EVERYTHING, beautifully designed hotel with all the amenities you could need/want. Every single staff member was excellent, the room was so quiet and spacious. We enjoyed the rooftop hot tub and the speakeasy bar downstairs. I got super excited to see NEST products in the bathroom, had a fridge for our leftovers, and a Keurig for coffee. We also enjoyed that the hotel is connected to Falls City Market and ate there often.

The pillows could be more firm, the pool was not heated as anticipated, the parking cost could be more reasonably priced.

Room and staff were great. Liked the speakeasy and the bowling.

Getting the free Wi-Fi was not explained until I called the front desk, and they made it happen. I was there for a two day meeting with IATSE District 8 and we were to have a special rate which I asked for when I called into book. I was told that all rooms were booked. So I had to book at a higher rate. After I left I found out that my friend who came in on Tuesday night got the preferred rate.

The hotel is impressive and secure. The art work was nice. The room was plush.

My room had hair on the bathroom floor and dust on the woodwork. There was no place to get food after hours. The hotel restaurant staff was lax and slow. We left because we could not get served Sunday morning.

Friendly staff loved even the kids that were there. No they weren’t my kids, but there were was a school event going on and they were so polite to the kids. That is a big deal to me being that I have a family I want to know that my family would be treated just like that great company great location wonderful people. 

Ranging from the bowling alley the pool and the bar I mean I enjoyed everything about this place .

This magnificent hotel was our base as we toured the Kentucky Bourbon Trail. After successive days of touring multiple distilleries, the bars in this hotel were the perfect way to unwind. The Library Bar was lovely and the Pin and Proof speakeasy was unique. The staff was friendly. Our rooms were spacious, the beds very comfortable, and the bathroom luxurious. The interior design of the hotel is stellar and the close proximity of Falls City Market made it very convenient to get breakfast, coffee, etc. I'd definitely stay here next time I visit Louisville!

I wish the Pin and Proof Speakeasy didn't turn into a "club" after hours. The bowling alley + speakeasy concept was so great, but the loud music made it difficult to have a conversation and ruined the vibe.

the entertainment

to support the luxury ambience of the hotel, we shouldn’t have to go on a wild goose chase to find things we need. Such as a microwave or utensils.

This place was one of the best Omnis that I stayed in.It was beautiful, from the lobby thru out building.There was so much to do restaurants, speakeasy,library bar,swimming pool, weight room.The beds were comfortable. Nice showers You really didn't have to leave hotel!

Not crazy about carpet in my room, but it was clean,just not my style.

The water pressure in the shower was excellent.

Toilet in room 953 does not flush well, the water tank doesn’t fill sometimes and you have to press the “flusher” multiple times before it refills water. After bourbon and beyond, no late night food options pass 9:30pm at Omni, very disappointing.

The hotel property was beautiful!

The front desk staff was not very friendly. I ask for directions to the nearest pharmacy and was misdirected. I had to cancel my credit card that the room was under and went down to give a new card to the front desk at 6:45am and the clerk there must have had a rough night because she was very short with me. We ate at the steak restaurant at the hotel and we were left standing at the front trying to figure out where to sit because the hostess was no where to be found. However, the servers at the bar were very nice.