All staff were friendly, rooms were comfortable and spacious. Breakfast was great with many options to chose from and coffee was amazing. Pool and surrounding area was very clean. Bathroom included a bathtub which was very helpful to clean our infant. Television had a great selection of channels, internet was free and fast. I'd high recommend this place to others and definitely stay again if in the area. The location was easy to find just off I-81, with many stores, restaurants and gas stations near by.

Our room began to smell like marijuana during the night, use of exhaust fan in bathroom made it worse. It was also very strong in the hallway while we prepared to leave. Otherwise I have absolutely no complaints about our stay.

Good size room. USB port was beside the bed. In room coffee was good. Toiletries were pretty good. Chair in the room was actually comfortable. Many have not been in other hotels. Housekeeping employees were very friendly & helpful. Desk staff prompt & friendly. Quiet hotel which is amazing considering they are next too a huge mall & several restaurants.

Bed was very soft which is a problem for me with back problems. Wouldn't mind a firmer bed. Breakfast wasn''t good. I had the scrambled eggs & there was very little flavor too them. Bagel was eh. Regular coffee was good. Gourmet coffee was weak.

The room given was perfect and looks to be upgraded .. compared to the other rooms in the hotel I previously stayed. This room didn't have any carpet, which I loved. The breakfast could use a little more upgrade to it. There was one person working the breakfast area and she was running back in forth, sitting down and at times appear out of breathe. The hot food (eggs, breakfast meat) needs to be cooked a little more better... maybe which it up with other hot options; it was not the best eggs.

I didn't like the breakfast that was prepared .. the hot food (eggs, meat). Could've been cooked a little better.

The room was on the main floor next an exit. Turns out we were given a room designed for someone with physical limitations. Bathroom had a seat in the shower. I did report that the toilet seat was very loose, but we never heard back from anyone. I brought it to the attention of the front desk receptionist as I checked out. Continental breakfast had a lot to chose from and was fresh.

Loved that it was located next to a mall and several restaurants. The facility was very clean. The staff was very nice. My room was spacious and comfortable.

There seemed to be some confusion about breakfast hours. Clerk at check-in told us it was 7-10am. But staff member at the breakfast area said it was over at 9am. Some of my family ended up missing it completely.

everything was clean and the people were friendly

we like more remote locations with less traffic. this hotel was located right in the middle of a huge mall area . great if you’d love shopping . the hotel it set was quiet and nice but the surrounding area is very busy . we stayed on a Saturday night and with that came all the teenage kids racing their cars around the mall parking lot. once inside the hotel it was fine but to busy outside for me . some people love it and there is plenty to do very close by shopping and food etc

Staff were extremely friendly and helpful, a pleasure to deal with. The room was spacious, Beds very comfy.the property was clean. Good breakfast offering albeit a bit limited.

Did not like the green motif, the carpet looks like it needs replacing, at 5 a.m. or so the garbage dumpster pick up was like an alarm clock. The tile floor outside the elevators looked cheap, and the floor actually vibrated as i rolled the luggage cart over it. None of these were deal breakers.

I had special requests for my service dog and I was accommodated perfectly. The older gentleman from Staten Island at guest service was extremely nice to my 2 yr and walked her to the pool and showed her . He was very kind. The lady overseeing the Breakfast bar was very helpful getting things for my 2 yr old while I was making a waaroundffle. The staff really treats you like family. I would stay again for sure.

This facility was very clean, it has a gym and pool. Very comfortable bed, microwave, coffee machine, and large fridge. This facility exceeded my expectation. The staff were very nice, I will stay here again. My room had a nice view too. Breakfast was modest but in a very nice room. Centrally located near Valley Mall.

Nothing

I always stay here when I have to overnight in Hagerstown. The two young ladies at the front desk this time were exceptionally pleasant, friendly and efficient. The beds and pillows are comfy and the shower is strong and hot.

My ONLY disappointment (and some may think it trivial) was that management has still not brought back the warm, freshly-baked chocolate chip cookie that was passed out at check-in. I was so tired the other night when I arrived and was looking forward to the cookie being back on the welcome menu now that things are fully opened after so long, but, for some unknown reason, this delightful amenity has not reappeared. BRING BACK THE WARM COOKIE!