If I could give 10 stars I could! The staff was extremely helpful and had some of the best customer service I've ever received in any hotel! They went above and beyond in more ways than one. I was greeted from the time I walked in the door and every time until i checked out. The people there really take the time to make sure your stay is a great one! But not just the front desk but the also housekeeping because the room was extremely clean. I am a former hotel manager and am extremely picky so I know the importance of a clean room. Everything was spotless! I also had great service at the restaurant upstairs. I would highly recommend this place to anyone! Thank you all!

Nothing!

I loved the location. We toured the penitentiary and the capitol, so we were well located for everything, as well as Prison Brews and High Rise Bakery.

My only complaint is that the water in the hot tub was really low. It was at my elbows. The rest of the pool was great. The pool water is the perfect temperature and the pool deck is covered in traction strips to make up for the slick surface. I just wish the hot tub had been a normal depth. I don't know if that's the hotel's fault or if kids were doing cannonballs into the hot tub.

We had a little "hiccup" with our room upon check in but it was handled quickly and professionally. Enjoyed interactions with the staff, always courteous and polite. Definitely will stay here again.

Not something that could be helped but the entrance to the room was a little tight. It's a round hotel so...

Vanessa was the main reason this stay was awesome. The booking site didn't put my name down right so they couldn't find my reservation then found out they sent my reservation to the wrong email address so the property didn't have it. But vanessa went above and beyond to ensure we got rhe reservation. If I am abke to go back to this property it is becauae she made everything great.

Nothing. My problem was with booking site and the customer service from them. Look above for further details.

We Loved the spa bath inside the bedroom was very romantic/relaxing for a weekend away with Mylove! Also both bedroom and front room had nice size tv!

The only thing I wasn’t impressed with was the soap and shampoo/conditioner was cheap for the money spent I had hoped not to have to go buy extra for the stay.

Bar was nice, friendly staff.

The hottub was not hot... it was cold. The reason we chose to stay there was for the pool and hottub. I was very disappointed.

The staff was very friendly, beds were comfortable and room was a good size.

Offer free breakfast, that is very important for families as well as anyone traveling. in these costly times.

Location is convenient. Parking lot in basement. Courteous staff.

Room is small. Bed is smaller than queen. Breakfast is not included.

Great location for walking distance to anything in the downtown area. Nice having a bar and restaurant at the hotel so no need to travel or pay for a ride 😜 Though I did not visit them there is a pool and fitness rooms

No room service the whole stay. Never saw the cleaning folks anywhere in the building. Bit pricey for no continental breakfast. It was clean so don't take me wrong there. It may have been a covid19 policy (I never checked on it).

I liked how friendly the staff was. When we were in the elevator, the maintenance man came on and asked us how our stay was , and asked if everything was okay in our room.

I didn't like how expensive the breakfast was at the restaurant at the top. We wanted to take the kids but it was just too expensive to pay $15 for one waffle.