It was exceptionally clean. The staff was above and beyond kind and accomodating. The hotel is beautiful. The rooms are modern and stunning . The beds are pretty comfortable. We’ve stayed twice … the beds were more comfortable in this room this time. The bathroom was above and beyond beautiful and clean. Great shower. The coffee shop is exceptional! And the air conditioner was nice and cold.

Trying to get to the valet is crazy tight. There were big busses parked across the street which made getting to the front of the hotel almost impossible…. But once you win your spot, they are quick to take the car. I do not like how loud the sheets/bedding is. When you roll over or sit on the bed it sounds like a diaper. The window coverings did not fully cover the windows so it was pretty light in the room all night.

Very classy, historical, very clean, super comfortable bed, great location but quiet.

Staff did not seem very friendly with the exception of the check-in clerk who was fine (though no info on wifi was provided). The waitress at the bar seemed in a bad mood, brought us bar nuts that were clearly from the bottom of a bag given the amount of debris and loose salt. Only two regular coffee capsules in the drawer. The server at the coffee bar was also so-so. A smile and “good morning” is not hard to do.

we stayed at hotel kansas city last year and we absolutely loved it, we came to watch the superbowl and root the Kansas Coty Chiefs on, so we had to come back and stay here again, the history of the hotel is so intriguing to us, we love the old time feel and the luxury of it all, the hotel lobby bar/food was great and i love the little coffee bar, we will def be back another time

Amazing architecture and design. Valet were the kindest workers and so helpful and prompt. Ready to assist at a moments notice. The tall, thin gentleman working in the bar was extremely friendly and fast at service.

One elevator was not operating, which caused a bit of congestion for one day. The girl at the check-in could have been a bit more helpful in that she was rushing me in the process, though I was the only one at the counter.

Great hotel in an excellent location in Downtown KC, right in amongst the power and light district. Hotel building is very cool, the updates and decor are very nice, the staff were all incredibly helpful and nice.

I don’t really want to describe it as a dislike, that’s too strong! The rooms are not huge sprawling rooms, there’s enough space for 2 people to function but not much else. They are very nice though!

Very cool hotel! Great location with walking distance to many restaurants, a grocery store, and the Folly theater (which was hosting an event that we were in town for). Really nice workout room as well!

The beds were NOT comfortable! Almost like laying on plastic- noisy and "odd" feeling anytime you moved.

Nice, clean, convenient.

Was double charged for our stay. Took almost a week for the second “pre authorization” to “fall off” off our account, and release our funds. Though the staff could have assisted in solving this, the told us we had to simply wait. With the price of this hotel, that is a significant amount of funds.

The building has been beautifully restored. Love is in the details and the details are abundant. The staff is kind and helpful and the beauty of the building is not lost on them. They all take such pride in what they do. Amazing food , drinks and staff just add to the beauty of the building. I miss it already.

It was perfect

The nicely decorated historic hotel was breathtaking and so lively and fun on the Saturday night that we stayed, the beds were comfy and the room was very beautiful. We had breakfast at the coffee shop in the lobby and it was delicious.

There was a light fixture that was broken by our door.

I normally don't need to pay for parking. The valet service is nice but because our car was parked behind other cars on this busy night, we had to ask about our car at least 4 times. The last time I asked the valet said they needed to move other cars to get ours out. The room was twice the normal fee, nearly $400.00, because it was Valentine's Day.