Everything about our stay was meticulously planned to ensure everyone has the best experience. Whether it’s sitting down at the on-site restaurant for a family breakfast or later in the day for a romantic dinner with jazz music, or taking a short walk to the plaza for shopping and more fun, the entire staff is there to make this time unforgettable.

Our stay was perfect. The elevators were sometimes a traffic jam, but that’s inevitable and part of the charm of the hotel. We come to KC every year and happy to have found this gem. We will definitely be back soon.

We have stayed at the property before, and always love the holiday experience. The walk ability to the plaza is fantastic (even when the temperature is very cold!), the bar and live music is a fantastic way to end the day - highly recommend) and the hotel has an overall charm that is hard to beat!

I was extremely disappointed to learn that I paid double the rate for the room I booked through booking - DOUBLE - as compared to the additional room I booked when I arrived at the hotel. When I contacted booking, I was told it was not their fault and that the hotel is responsible. I will book straight through the hotel in the future.

The location is the best for walking to the Plaza businesses and restaurants. The room was nice and cozy. No noise was heard from other visitors. Breakfast was delivered via room service and was a very nice meal.

Our room was on the back of the hotel and didn't have the view that those facing the Plaza had. Also, the parking is located on the back of the hotel, so those vehicles that came and went with loud motors were very annoying. Some came in late and others left early and it was very apparent that they were there.

The hotel was exceptional! It is a great building with so much history. But the most important thing to highlight was the people; Mr. Armstrong was very, very friendly, just like his assistant who received us the first night and congratulated us on our wedding, our waitress Angelica and even the bellhops were so kind and gentle. The hotel also, knowing that we would stay there for our honeymoon, left in our room a very kind card and chocolates. We love our stay!

On our checkout, I got an invoice for a daily parking fee that I hadn’t idea (more than $300). I don’t remember that somebody told me about it. That was an unpleasant surprise. Even when I got a parking ticket that the hotel gave me when I did the check-in the first night.

Beautiful hotel like out of a movie set and great staff

Getting stuck in the back there is a lot of traffic noise, plus your over look is a parking lot. Make sure you choose Plaza side If available

Friendly helpful staff, great location and atmosphere. Spent two nights for our anniversary. Food great in restaurant, a little expensive for the size of the servings.

Useless coffee machine in room which made vile coffee! I also found a total lack of communication between the available email and chat offered by Booking.Com. I sent three messages and three emails to the hotel. None of them received an answer. Hotel said it was a booking.com issue, but surely also their responsibility to make sure communications work.

We loved everything. I especially appreciated the cleanliness of our room. Upon careful inspection, there was not a speck of dust or grime anywhere. Amazing! No mold in the bathroom, even though there was no vent fan in there. I don't know how this is accomplished, but I was to say thank you and we will return.

This was the most expensive place we have ever stayed. I would have felt better if we had been able to pay less.

This has a very bed-and-breakfast feel My wife and I really enjoyed that they have great quality coffee in the room personal bathrobes that are more tight fitting and hug your body  the staff there is friendly and aims to please They also have the most comfortable bed of any hotel I have slept in we woke up with no pain!

The staff at the front desk all were accommodating, personable, polite and courteous. The cleanliness was above observable personal standards.

The evening bar/restaurant was very unwelcoming, cocktails were poorly made, not desirable and wells liquor was used to make signature drinks.

It’s a gorgeous, historic hotel. We stayed here for our honeymoon 40 years ago and decided to return for our 40th anniversary! Everyone treated us like royalty. Our room overlooked the plaza Christmas lights! What a spectacular view. What an exquisite stay!