Holiday Inn Express & Suites - Roswell, an IHG Hotel

Everything was clean and quiet. Check in was also done quickly as we were tired from driving all day. Breakfast had a lot of choices and the eating area was very clean. The International UFO museum and Alien McDonald's were quite amusing.

There really wasn't anything that I didn't like. I typically book at IHG Hotels and everything was as I expected.

I loved that staff take pride in their important roles in the hospitality/hotel industry and local economy for Roswell by being a welcoming place for families at the end of a busy day, keep things clean and well-maintained, pay attention to what’s going on to avoid guests abnormally wearing down property, etc.

Svs vehicles should have separate parking dt the metal compartments etc that protrude outwards from these vehicles that don’t fit immediate parking spaces very well. I was at another hotel/another state a few months ago and saw a child clip his head under the metal edge of a svs truck. The svs truck/driver of should see itself as its own rolling business responsible for its business conduct, including public safety, yet passes this off to the hotel and public by parking oversized trucks in small spaces.

All aspects were as expected and to a good standard.

The staff was overwhelmed by a fully booked hotel. We reserved a room for four but it was not equipped as such e.g. two towels, two cups, two glasses. The pool ran out of towels, and none were available for two days. We were lucky to have found a fourth for our room. Breakfast was good but short supplied also with milk. A gallon jug was supplied and the guests took care handling it. No juice.

The attendants were awesome very helpful. Employee at the front desk was very sweet and very helpful. All the employees were all so sweet. The hotel was very clean, nice indoor swimming pool, my grandsons had a great time in the pool. Good location and very quiet.

Breakfast could have been a little bit better. the sausages that they had was a dry, omelets were alright but I would have like scramble eggs the grandsons wanted pancakes or waffles so they ended up with oatmeal or biscuits and gravy.

Front desk was very helpful when we realized our room didn't have a pull out couch. She quickly reassigned our room. Breakfast is good and well stocked. This is our hotel of choice when passing through.

The hotel room was quite warm when we arrived. It didn't cool off until late into the night/early morning. Luckily, it wasn't so warm that we couldn't fall asleep.

The property was very clean and comfortable. The front desk staff were so helpful and friendly. I didn’t catch the young lady’s name but she was awesome with my kids. The location is in a good quiet spot, breakfast was great, and the beds were comfy. We had driven 13 hours to get there and were exhausted and irritable. As soon our haggard and weary crew walked in we were made to feel like home. Great place all around.

Nothing bad to say about this place.

Location was awesome. Rooms were clean and the beds were comfortable. Your rooms are accomdated the electronics/such as charging our cell phones.

We were told that breakfast would be served at 6am but it was not, It was served later. Maybe because it was Sunday, not sure. So we had to go to IHOP which was a terrible experience. The elevator decided not to work so we had to carry our luggage down 2 fights of stairs.

Everything about the stay was wonderful the staff was so friendly and the facilities were very clean and the room was amazingly comfortable I didn't want to wake up and leave but I also didn't want to miss the amazing breakfast they had either. Super happy and would definitely book here again and again!!!

No complaints

Everything was great. The staff was very helpful. Breakfast was delicious. Room was very clean and the beds were very comfortable. I travel a lot and this has definitely been the BEST hotel I have stayed at in NM. Bonus points because the pool was actually open.

Nothing, everything met my expectations

We are pulling a small trailer, and traveling with 2 small dogs and our grandson. This hotel had a large room to accommodate all of us and had parking for the car and trailer. We were then able to get breakfast quickly before hitting the road again. Super easy.

The beds were a little soft but we like very firm beds so most people will find them good.