WE have just returned from a two day visit at The Wyndham Gardens in downtown Buffalo. There are so many nice things to say, I don't know where to begin. The rooms were perfectly good, beds comfortable and the location worked well for us. The outstanding thing to talk about was the staff. From the moment we checked in, we dealt with attentive, helpful, cheerful, kind people. It was a 60th celebration for my brother-in-law and they helped us with restaurant suggestions, reservations and even shuttle service. They provided a shuttle to the baseball game as he had some mobility issues. Upon returning from the birthday dinner, we were presented with a cake and many good wishes. I had arranged for a parcel to be delivered to the hotel and unfortunately despite everyone's effort the package did not arrive and we had to return to Canada without it.. The staff went out of their way to try and trace the package even though it had nothing to do with them. They have assured us that they will notify us as soon as the package arrives and we will try to work out another solution. Although very frustrated, I so appreciated their effort which even included offering to use their personal phone so i wouldn't incur long distance charges on mine. Wish I knew everyone's names but kudos to a wonderful staff especially Randy and Maria.

Staff was excellent, especially the gentleman who comes in around 5, can't remember his name, also shuttle driver that was on Friday night. Both were very helpful. Shuttle service is wonderful.

Being told upfront parking was $20 each time you took your car, it was worth the shuttle, but was unexpected, and that the Saturday rate was higher. I booked though booking.com and was not aware of the extra $90. Also there should be a safer place to wait for shuttle after an event at the keybank car, a street corner is not safe if you are alone. Overall very good experience

Front desk staff was very helpful and friendly. Valet parking was prompt. Location was great for our needs. Room was large and bathroom was decent. Our room was on the “quiet” side away from the street. Room had a small refrigerator, microwave and coffee maker.

There is housekeeping only on alternate days, but the schedule was described differently on the fact sheet that was on the desk from the notice in the bathroom. We arrived on a Saturday and left on a Wednesday but never had anyone come in to clean while we were there! Possibly Monday might have been (?) our day for housekeeping, but it was a holiday. We asked for fresh towels and a trash pickup on Tuesday, but the front desk staff didn’t get to it all day. We asked again when we returned in the evening and someone came up with fresh towels. An apology and removed the trash from the overflowing trash cans. Due to staffing shortages, the restaurant/bar on site was closed. There was a limited “take away” cold breakfast at no charge.

The location and the cleanness of the building was very great. Rooms were spacious showers were clean and the day staff was very helpful. Valet was also very friendly.

But overnight staff one female terrible customer service experience. after going outside to smoke a cigarette away from the building when I came back inside, she question me did I have a room I gave her my first and last name and threaten to call the police on me. I also gave references of the staff before her. Then had to go upstairs to get ID then when I came down she said never mind. At breakfast seen her again ask where is the breakfast bar all she did was pointed to the back really disgusting customer service. Besides that everything was beautiful.

Staff was very friendly and helpful especially the valet. Clean and spacious room and the cleaning staff gets a 5 star rating. The breakfast setup was nice to grab something quick to eat with coffee,juice, pastries, etc.

Trying to turn in off the street and basically very little parking in front of the hotel to get checked in with lots of guests trying to move their vehicles to get in and out. POOR POOR POOR...More than 4 cars at once and it was really difficult to even leave without hitting another car. And yes there was about 8 at one point. Then the added 20.00 + tax to park my vehicle on top of the nightly fee to stay. Each time we needed the car the valet had to run and bring it over and then take it back. Did I mention POOR way to park my car? So Parking is the weakest point of your hotel.

We came to Buffalo to visit Roswell Park for a second opinion on my husband's cancer diagnosis. Every staff member we met was so kind, cheerful and helpful, even when I left my phone charger in my car and the valet went to get it twice! The people at the front desk were amazing! Maria and Randy (sorry if I got your name wrong) were wonderful. Randy even came to the room when I couldn't figure out how to plug the bathtub. (Sometimes the simplest things throw me, haha.) Thank you for making the hardest time in our lives, better.

A hair dryer in the room would be good but if I had the energy to ask for one, I am sure they would have cheerfully brought one to my room. I just didn't want to keep bothering them, they were so wonderful and helpful!

My room was large, clean, and very comfortable. Check in was quick and efficient with multiple staff available. I realized I left my credit card at Gabriel’s Gate restaurant and the hotel drove me there to get it and they brought me back. They offer a free shuttle service to anywhere within a mile. I told them I’d be walking there and they suggested they just drive me since it was chilly. As far as parking, you can street park very easily near the hotel. I parked on high and ellicott. It’s metered between 8am and 6pm, but Buffalo has an app so I could pay my meter from the comfort of my bed.

The only complaint I might have just has to do with logistics. I had my parents with me who are seniors and require handicap parking. There is a parking garage across the street and valet which was great, but there was no handicap parking close by and they still charged us $20 a day to park. It would be great if there was more access to parking or not charge for those who require handicap parking when its not available, but I do understand its downtown Buffalo and parking is limited. We still had an excellent stay, and all the staff were extremely helpful and very polite. Would stay there again if we're in the area.

Proximity to concert location. Staff very courteous and efficient. Had requested early check in if poss. Let me know room was ready before 11 a.m. Price best in area when choosing our location. Cleanliness.

I am short and have severe arthritis. Beds are way too high. They provided me with a 2 step ladder type stool. This worked with difficulty. Recommend having available single step stools, that r safer, like a Rubbermaid that is only one large step. Bed extremely comfortable once I was able to get in. Slept well.

The staff was amazing when I arrived. The two gentlemen were pleasant and extremely helpful. The hallways were very clean and bright. The room was spacious, and the bathroom was very appealing.

The ceiling right over the window showed signs of a prior leak in that room, brown stains. The wallpaper was coming off in the area as well. The exercise room equipment was 25% operable.