Comfort Suites Pineville - Ballantyne Area

The manager on second shift and the new trainee was very pleasant. I truly enjoyed talking to them.

So this is my second time staying at this hotel. The front desk associate on Sunday named Deshawn was very rude and disrespectful. I was late checking out and it’s never been an issue before. He came to the door and was like you need to leave now. I had my boyfriend take our hotel key to him because I didn’t want to deal with him. I will very likely be booking somewhere else from here on out because he was extremely unpleasant

This is a simple hotel. The property was clean. It’s nice, not fancy, and it looked like the pictures. TV, AC, Fridge, etc. worked. Its in a good area, I never felt unsafe or uncomfortable. No sketchy people hanging around. There were families staying and couples, from what I saw, but the hotel wasn’t loud or chaotic. This hotel was right off the highway giving us easy access to any of the locations we wanted to go to. There was lots of restaurants, gas stations and shopping centers in close proximity to us. Only had brief interactions with staff but they were nice.

Location is great with an endless number of restaurants in the area. Staff is very friendly and serviceable.

It is next to the highway so you hear some of the road noise. Construction workers are very common guest here and their lack of etiquette brings muddy shoes to the elevators and a lot of take out food that attracts roaches. I found 2 roaches in my room which walked in from the main hallway where there were buckets and bags of Chinese food and pizza boxes. Also, pillows seemed quite worn out and desk chair could maintain the height adjustment.

Breakfast was great. Room was clean and check in was easy.

We booked for our family of 6 to chek in late for sleep only. Knowing 6 people were staying they didn't have the pull out bed ready for sleep nor did they have linens for the pull out bed. Also, the pull out bed was horrible for sleep. I understand with pullout beds there isn't much to be expected but we definitely did expect to have enough pillows and blankets for everyone.

The room was bigger than we thought. The beds were very comfortable. The bathroom was clean and had enough towels and supplies. The mini kitchen was an unexpected bonus. It had cupboards so we could put stuff like meds for the night out of reach of the little ones.

The pull out sofa was grea for my grandson, but for a person over the age of 5 was not. I could feel the springs and bar through the mattress. I have slept on cots more comfortably than the pull out. In couch form it was great. We only needed to get some sleep to drive 11 hrs the next day.

The room was a good size and had a comfortable layout. It was close to the stairway to the front desk area.

The room was directly below the breakfast area. Early morning activities by the staff to prepare for breakfast, woke me up much earlier than I intended to. I did not sleep well. I alerted the front desk attendant of my concern and she made a note to put me in a different quieter room for my next stay. She was very understanding and accommodating.

I really enjoyed my time!! The lady at the front desk was super nice and very helpful. Anything I needed she made sure I had! Room was perfectly clean and parking was not bad at all. Also appreciated the area the hotel was in. So close to all the food spots and grocery stores. I will def be coming back for sure!!

Only thing was me walking to my hotel on the second floor and a guy literally was sprinting down the hallway way with no shirt with this suspect smile on his face looking at me like the “Get Out” movie but ran past me. The front desk checked that immediately.

Beds,and sheets ,comforters very clean and comfy,also bathrooms very clean

That when we drove for 10 hrs straight at 4am,front desk said that they canceled our reservation!!!!We had to wait to make a new one,but after all everything was nice and clean and comfortable that's all you need when you want to rest.

Everything was great. The breakfast at 930 wasn't available. We asked for more eggs but the staff was on her phone and we were told there was no more eggs by management. The juice machine was broke, and the back entrance didn't work with key. Upside, desk clerk paid for an oj for me.

Breakfast staff not keeping track of food and talking on her phone.

The hotel was modernized and pretty much updated. The room was comfortable and there was enough room for everyone.

They really need to update the doors of the rooms and bathrooms. It takes away from the updated aesthetic. The shower head in our bathroom wasn't focused properly. It probably needed to be replaced.