The room was clean and comfortable. The snack box in the room was thoughtful and very welcoming. Both the iron and the hairdryer worked well. I appreciated the call to tell me the elevator was out of service before I arrived, and the care taken to get me a good replacement room on the first floor. Walking up stairs would have been very difficult for me.

There was no coffee in the breakroom by the desk when I checked out, as I had to wait for my ride.

. Great location for the event we were attending. The room size was great and the price was good. The young woman who checked us out was very pleasant. She showed exceptional customer service.

The young lady who checked us in was not pleasant at all. I asked for a pen to fill out some info, she pointed to one that was halfway down the counter. I had to ask where the room was located, and she rudely stated it was on the key card. It was actually on the envelope, butI guess it was too much to actually show me. Not a good start to my first stay with Red Roof. The bed was much too soft for my liking. I know that's a personal choice, but hours later my back is still hurting.

I loved the location since the hotel is right off the highway and the comfort of the beds. The room was clean and the beds were very clean. I liked the room amenities because they had everything I needed such as a fridge, microwave, and blow dryer. The hotel was also very quiet and I felt very safe there, which was important because I was traveling alone with my daughter, and we had no problems. Also, 2 out of the 3 employees I interacted with were very nice and hospitable. I also appreciate that they were lenient with my check out time as we ran about 20 mins late. Our stay was great and we will be returning.

I didn’t like the front desk agent that checked me in because she didn’t seem like she wanted to communicate with me at all.

the room was clean; staff was minimal due to COVID, but at check in was very friendly and engaging; this is a newer RRI with newer amenities and room decor. Paid a little extra to have a microwave and refrigerator as I was staying for 4 days

In my room (105) my only criticism was that there was a lighting canister hanging down near a water leak in ceiling and in the bathroom, there were punctures in the wall, as well as the baseboard wrapping near the tub was hanging off the wall because of moisture. I know they are short-staffed due to COVID AND they were not cleaning rooms, also due to COVID, so this may be something that is normally addressed. Wanted to let someone know.

The beds were comfortable. The adjustable thermostat.

Water pressure was weak. Room smelled strong of Marijuana. Refrigerator froze all of our groceries. No creamer for coffee in the room. No water bottles in the room. The blankets had stains and burn holes in them. The walls were obviously dirty but dismissed by cleaning crew. The nightstand had been chewed up by previous tenant. The wall in front of the toilet had something running down it. Parts of the ceiling were cut out around the lights and sprinklers. There were water damage stains running along the ceiling in multiple spots.

I love the area and which it was laid out to be..

I did not like the fact there was no refrigerator on microwave in the room or no continental breakfast as it was stated online to be have

Personal was exceptionally nice, room very clean and comfortable. Good value for the money. I would recommend it to everyone who doesn’t want to spend a lot of money on their stay because this place does not lack anything.

Located in a central area, close to gas station, food, highways and shopping. Very comfortable room with microwave and refrigerator. Snack, soda/water vending machine on certain floors along with Ice machines.

Could not identify anything out of the ordinary.

The location of this hotel for what i was in town for was exceptional. The staff was also very nice.

The lack of an actual conditioner, but it’s not a deal breaker for any future stays.

Everything was clean, comfortable, and quiet. They also don't charge outrageously for pets like most other hotels do.

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