The staff was very nice and considerate due to it was a cheer/hip-hop competition that we was going to the next morning so they was very supportive due to we had kids that wanted to swim and have fun we absolutely LOVED they had a indoor swimming pool and amazing breakfast in the morning to help start the LONG DAY ahead of us.

The housekeeper didn’t clean the room as what was supposed to of been done there was candy & popcorn under the sofa cushions and under the foldout bed was old trash that was left behind which shows things wasn’t moved to be cleaned right and the king bed had trash left from last guest in the bedroom which also shows that wasn’t swept underneath either.

Very friendly staff, quick and easy check-in, delicious breakfast, finding out Charlie and Melinda were still there. Upon arrival, Melinda greeted me with a smile and asked if I wanted a room a first floor which I was def happy with. She realized i booked a double room and just switched the rooms for me. She explained how the charges would show up on my card which i appreciated. She is so sweet and so friendly and an asset to the hotel. Anytime I walked by and Melinda was at the desk, she always said hello and with a sincere smile. I was also happy to find out Charlie, who runs the breakfast, was still there. He too, is so sweet and so friendly. He greets you with a warm sweet smile and friendly hello. He keeps the breakfast running smoothly and always makes time for a friendly chat with the guests. Melinda and Charlie are the reasons i stay at this hotel.

Despite being under new ownership, the hotel was a bit dated. My husband had to tighten the toilet seat because it was loose. Also, as we were trying to get some sleep, we were constantly being woke up by other guests at all hours of the night with the latest being around 3am.

From the moment we walked into the front door we immediately noticed of clean it was, and I mean not just by the look but it smells clean also! Our room was great and the bed was comfortable. The Pool was clean and me and my 15 year old niece really enjoyed swimming in the pool during our stay. All the way around our experience was great and We absolutely loved every minute that we stayed in Canton, Ohio and we can’t wait to come back!

The only complaint I can say is, is that during our stay the Hot Tub was Broke and the hotel was outdated but from the looks of things they were in the middle of remodeling

the staff were very helpful

they never seemed to have any towels even thou I asked for 3rd set in my reservation & then always gave me a hassle or hard time to obtain some after a 6day stay with 3 people one a child you need more then o1 towel to clean your body / 2nd I didn’t like that the 100$ deposit is not mentioned on booking .com or there site and it took 14 days to return back to acct with PNC

This was probably the best experience I have had in a hotel I told the front desk I appreciate it. The bed was unbelievable bro when the most comfortable bed’s iPad I don’t know what they do with this hotel but it’s run extremely well and I will be back thank you to all the staff.

Nothing like I said above everything was excellent there’s no reason to say anything else

There was a great variety of different foods at breakfast and was very satisfied.

I was just a bit surprised of all the negative reviews that I read because I didn't experience any of that but I guess you're gonna have some people that will never be satisfied no matter how much you try.

The location is very convenient for any and all your needs. Shopping, dining and family activities are all within a few miles from the hotel. The continental breakfast is always good and different choices.

The onsite laundry facilities are very convenient and helpful. The only downfall to it is the dryer needed to be run 2x per load to dry them.

They gentlemen that checked us in was SO polite and generous and understanding his made sure we got what I booked a month ahead of our stay even though the hotel didn’t have any suites left he gave us a handicap accessory suite which was even better

They have a lot to offer the children to keep them busy at all times and was very helpful at all times

The staff was very accommodating and willing to help. Comfortable bedding. Nice indoor pool.

Sounds from the common areas were easy to hear in your room. Unrepaired damage noted in room. No ice available on all floors (first floor).

When you travel you always worry about safety, I felt very safe at all times. The breakfast was very good every day. The people were very polite, cheerful and always helpful. Many times the people make your stay what it is.

This was an older facility. It could use paint covering chips on the walls. The shower had water handle was put on backwards, so I had to get instructed as to how to use it.