Best Western Mason Inn

Check In...excellent...room clean and comfortable...pretty good breakfast. Great location. Great value for money....much better than Comfort Inn around the corner...where I stayed a couple of times in the past few months. If you're on a budget and want a better experience ...choose Best Western Mason...rather than Comfort Inn

The room was clean, the breakfast was really good, and the pool/hot tub were open late! That was really nice. The employees were kind as well. The location was awesome, it was next to a TON of resturaunts and shops, and about 15 minutes away from kings island. The shower pressure was really great for a hotel. The hot tub was very hot and bubbly. And the general upkeep is extremely great! They take care of their property!

The bed was hard and pillows not very thick (but is that really a shock? ALL hotels have that problem) and the blankets on the bed were just too few. But really those complaints are minor in the grand scheme. Room was small, don't expect a grand giant room. The bathroom was very close to the bed, but also very minor complaint there!

The room itself was comfortable and tidy.

The walls were paper thin. I could hear conversation as if I were in the room with them. Also, there was so much chlorine in the pool. I did get in the hot tub, but did not swim and did not put my head under water, and my eyes were burning so bad. Just while I was sitting, before getting into the hot tub, my eyes were burning. Didn't stay in the tub long because there was hair floating around. Also large clumps of hair you could see floating around the pool. It was obviously not clean.

Hotel was very clean. Everyone at desk and house keeping staff were very friendly. Breakfast area was clean and well stocked food was hot , fresh fruits, Waffles, eggs, sausage, bagels, english muffins. Milk, juice, coffee, tea, hot chocolate, cereal, oatmeal, yogurt. Room was comfortable size and had microwave, refrigerator, coffee maker, hair dryer, ironing board and iron. Bed was comfortable and had nice pillows. It was quiet. There were luggage carts for use and an elevator. Fitness area was clean, pool area was clean. Would stay there again.

Hot tub was broken, key reader to our room didnt work so well took several tries to unlock door but key card worked every where else. Door to outside that was closest to convenient parking was inoperable. Toilet made a loud whining noise when flushing.

It was a decent space and pretty clean. It had the basic hotel slightly musty smell, but I feel like that's just normal for most hotels.

There was a $100 "security deposit" added to my bill that wasn't mentioned in the booking. It's refundable etc. However, it would have been nice to know about it while booking so I could have put that into my budget instead of being surprised by it at check-in. I'm now waiting for it to be returned.

Excellent value, clean and safe. The room temperature was comfortable. Though the room was a little small for two beds, it had enough space for us to easily room around. It was easy to get to the ice machine and vending. Everything was clean and fresh.

We didn't pick the hotel for it's pool, but we were looking forward to getting in. Unfortunately, the pool was closed for renovation. We would have appreciate some kind of notice of its closure when we made the reservation, as we might have chosen a hotel with an open pool instead.

the breakfast was delicious & the beds were so comfortable!! perfect location for good shopping!! only minutes from great wolf lodge which we was in town for from WV.

the pool area was too hot!! I was trying to watch my kids while they were swimming, but I had to keep opening the door to get some air. Between the heat, the chlorine fumes, and the steam from the hot tub, it was so unbearable.

The bed was comfortable. The bathroom was really clean. They offered quality soaps/shampoos. They offered breakfast in the morning. The microwave and fridge worked.

I wish the room was a little bigger. The small space was more uncomfortable than I’d like, but we were only there for a few hours so it was okay. They had us at the end of the hallway and those rooms seemed different than the others on the same floor. The room was mostly hallway with the bed at the end. You’d have to see it to understand better.

Check in and check out went smoothly.

When asking for a spoon after breakfast hours were closed, the lady was very rude and saying it was only for breakfast time. I told her I had come during breakfast time and grabbed a yogurt but forgot the spoon. Really? Trying to shame me for asking for a utensil. Also, bathroom door didn't close, get a carpenter in there to fix the door, simple fix but not fun when it's not functional.

Nice breakfast. Hostess was very friendly and helpful, she pointed out that the Blue Berry muffins were gluten free once I told her that I had to eat gluten free. She even brought out the box they came in to show me.

@ Bathroom light bulbs were burned out. The nightstand light was not plugged in for use. The shower curtain rod sagged so the curtain would not stay shut and water got on the floor while showering. I reported all this to the desk clerk upon check out. Long walk to elevator from room.