Clarion Inn Ontario

I liked that the reviews I read were positive and that they were spot on. The staff at the hotel and the restaurant were very efficient and courteous to everyone as they dealt with multiple guests. Breakfast at the adjacent restaurant was very good, and our coffee cups were always topped off. And although there was remodeling going on, it was quiet. We have stayed overnight on this part of our journey several times at adjacent hotels based on reviews but will now stay here at the Clarion. No more wondering where to stay.

I realize that they were upgrading and were under construction to make my next stay fabulous, but after driving 11 hours, it was inconvenient. The door entrance to which rooms were in the hall could have been bigger. The clerk did explain the best door to go into and where to park, but I was tired and didn't pay close attention.

It was conveniently located, being next door to the hotel connected by a sheltered corridor. The food was pretty good for a hotel restaurant, as well. The service, though, was excellent.

Only the location bothered me. It was a bit confusing to find the hotel around a bunch of other hotels, and Clarion was in the middle area of them, away from the main streets. We probably would have gotten lost if not for Google Maps navigating for us on my phone.

The property was at least a bit away from the highway, so quieter than some of the other hotels in town might be. The property had a nice work out room. Breakfast was cooked order at the adjoining restaurant. Although they’re fresh fruit consisted of a bowl of canned peaches, you can get a freshly fried egg or omelette and whole wheat toast with good coffee.

The property was well designed with good facilities, but is a bit rundown. It needs some fresh paint and a bit of upkeep.

Room was very spacious and the beds comfortable. Location was excellent and there was a restaurant and bar nestled within the property. Great place for the price.

The property itself is a little ‘Tired’. It needs a refresh from its perceived hard use – new paint, exterior cleaning, misc. repairs, etc. Breakfast was also a challenge for seating. If busy you’ll have to wait for a table or visit other restaurants/fast food which are walking distances from the hotel.

It was clean and quiet. It was close to the freeway. The cafe was on site and the food was good. Tina was very helpful and the rest of the staff was just as nice.

An old person like me could have used an elevator instead of the stairs.

Free breakfast was great! The service for the restaurant was very good. We had very nice waiters/waitresses. Staff were very friendly, including housekeeping staff. Some of them even wished us a Merry Christmas, which we loved. Location was great for visiting family in New Plymouth.

We didn’t like that the hot tub was out of service. It was something that we were looking forward to during our trip. We have stayed there twice, and both times our door cards stopped working on the second day. It was a minor inconvenience, and the front desk staff were quick to fix it.

The room was clean and the bed was comfortable. The shower water pressure was great. The front desk staff was friendly and professional especially with how late we checked in that night.

The free breakfast could be a lot better. I was fine with the portion size considering that it was free. It was the lack of seasoning and flavor. The gravy for the biscuits and gravy was obviously straight from the can and not good at all. I had low expectations for a free meal and those expectations were met.

Excellent free breakfast in the restaurant. Also the staff was great especially the employee who checked us in that evening (not even working, just happened to be there) and served us our breakfast the next am(Melissa maybe)? Also loved it that those with pets were given rooms on different floors!

toilets too low

The room was clean, the bed was comfortable, and it was pretty quiet.

The staff! First when I called originally it was told to me I didn’t have a reservation. Then I had to talk to Booking and they found it with common sense. After midnight of the first day myself and my other group’s room keys were both turned off and we had to walk around to the office to get them re programmed. First night we woke up in the morning to some blow horn sound that shook our walls and no one but myself and my wife knew or heard it.

The lounge and it's staff, as well as the grave yard staff very friendly, courteous, and helpful. Upon arrival the staff wasn't very friendly or professional. Felt like I was being interrogated just to pay for the room, (that was the fourth time I have stayed at this location).

I'm a Disabled Veteran, I didn't appreciate the hassle I received upon checking in. Also my room was on the second floor having to climb stairs is a huge problem for me.