The hotel was very clean and quiet. Close to so many shops and restaurants. We did eat at the hotel restaurant one time and the food was very good. Our server was excellent great service. We also sat at the bar a couple of times. The server was very friendly and we had a good time. Both the check in and check out was great and everyone was friendly and helpful. Our rooms were cleaned every day and the cleaning staff did a great job. Room was clean and tidy. Plenty of towels and toiletries. Bed was comfortable and overall the room was very nice. Parking was good and we had no problems with getting in and out of the hotel. Everyone we met were friendly and greeted us with a smile. I highly recommend this hotel and we will definitely stay again if we are visiting Charleston again.

The only small thing was that the coffee machine in our room wasn’t working. But we got some coffee from the restaurant so bring up to our room. Everything else was great.

Great staff. Very nice facility

Parking somewhat crowded

The staff was pleasant. The gentleman at the front counter noticed that I was there for my birthday and gave us 2 free bar drinks which was really nice. The location is also really great. We were right across from Tanger which is the outlet mall we like to shop when in town.

The hotel inside is a little...ancient. maybe not ancient but antique. Not really our style of stay. It was dark everywhere except the front desk and bar, the rooms were cute but it's obvious that updates are needed. For the price and the expected turnover being near the airport, I'd give it a 6/10 inside. For the price, I'd give a 7.5/10. I'm a content Creator and I think brightness is needed all throughout. The hotel wasn't terrible, it just needs some life! Oh, the beds!! The bed was the most comfortable bed I've ever slept in outside of my own!

Breakfast was delicious, but not that much to it.

More items to select....oatmeal, waffles,hot, not cool coffee One other thing about the room...the shower was extremely difficult to control. It took forever to get hot, then it was scalding. When it was turned to cool, again took forever and it went to cold. I have stayed her a number of times and always have this problem, so it is not a problem with a particular room.

The location was great. I was able to walk to the outlet and get food with my kids to save gas. We liked the pool area.

My bed was loud. It was shared with a 1 year old and when I moved, he would move because of the noise. The breakfast buffet could use a couple more options that is more kid friendly.

Hotel overall was great. Check-In was smooth. Employee working bar was very friendly. Food was good. Room was great. My only complaint is that only operating ice machine was on 4th floor and we were on the 1st floor so it was a bit inconvenient however the employee at bar overheard me tell my partner that ice was on 4th floor and offered to give us 2 cold glasses filled with ice. That was great so we didn't have to use ice machine.

Only one working ice machine

You had to pay for breakfast, it was not included in the room fees, which was fine. The breakfast was good so I didn't mind, Super nice. Happy about my stay all in all. I loved that they had a mirror in the bathroom for makeup! the lighting was amazing.

I have zero complaints, Everything was spot on.

Location was good. Easy access to downtown Charleston. Tourist information centre a few blocks away at the Fire Museum was excellent! You can book most of your tours from that location. Buffet breakfast was very good, and the staff were pleasant and attentive. Plenty of "free" parking.

Coffee maker in the room was located on a stand that made it difficult to add the water without pulling the tray partially off the shelf.

Bed headboard and fridge seemed like they were dropped down the stairs but everything was great besides that

Nothkng

Food terrible and the service in the restaurant was slow and terrible and NO ONE was in the restaurant except my family. We threw food away and left there the next day hungry and disappointed.