Basically the motel was fine! The check-in was a fiasco!!! The front desk person was great, but the whole process was so frustrating! I tried to use a Visa gift card and it wouldn't go through! Because of that my CC# was wiped out and I couldn't pay with that!!!! Then my CASH was refused!!!!!!! I wanted to leave at that point but we were tired and just wanted to get to our room!!!! Really not sure if Booking.com was the culprit (but probably won't use them going forward!) or if it was the Hampton!!!! Why couldn't I use a Visa Gift Card???!!!!! UNACCEPTABLE!!!!!! It was a Christmas gift for that very purpose!!!

Some better policies for checking in!!!!! Being able to use a gift card and still allowing the CC information to stay in the record!!!!

The hotel was very clean and quiet. The room attendants were very polite. The hot breakfast much appreciated because most hotels don’t have hot breakfast anymore, and if they do it’s for an additional fee. And having an ice machine on our floor was so convenient.

When we checked in, we were not told that there was a daily charge of $25 a day for incidentals so we were shocked to see an additional $75 on our bill upon checkout. That is something that should be given more attention during employee training because it’s quite upsetting to find out after you’ve spent several days at the hotel. We were calm but eventually someone is not going to be as understanding, if it hasn’t happened already.

My hotel stay with my family was great. The room was neat, clean and comfortable, I would definitely recommend this hotel to any of my friends and family.

My only complaint on my stay was that we didn't have enough towels. We had three adults and one child staying in the room , there was only two towels in the bathroom. When I contacted the front desk they said that they only had face towels. So they gave me a bunch if face towels to make-up for it.

The rooms were clean and had a fresh smell. the breakfast had ample variety of items, something for everyone. The staff was friendly. We were in need of a crib, the girl at the front desk said they didn't have any. The new manager overheard our conversation and said he would go look. He came to our room and explained that all cribs were already taken, but he did find a pack and play. He apologized for not having any bedding for the pack and play, but we had brought crib sheets with us. The new manager asked the next day how the pack and play had worked for the baby. Great guy.

There was a shortage of towels. We had to ask several times a day to get fresh ones. They need to order more for how busy this hotel is.

Everything!! The cleanliness the safety I felt being able to sleep. Breakfast the staff were beyond amazing as well!! I really did like everything.

I would like to state that there wasn’t anything I didn’t like I was very comfortable with everything even though it was for one night it was just beyond amazing plan on going to book this hotel every time that I do go to South Carolina!

Very close (within 10 minutes) to Fort Jackson Base, which it excellent for traveling back and forth for FamilyDay and Graduation Day! Hotel was very clean and quiet and is located very close to restaurants & fast food establishments! Breakfast was free and very good, especially the waffles! :) And we had cereal, fresh fruit and yogurt the next day!

Due to COVID, we assumed, the workout room and the pool were both closed, which it was very warm and nice outside so the pool would have been really good. :(

Very convenient location to get off the interstate the we were traveling. Really nice to have a Chick-fil-A near it!

The lady who checked us in was polite but didn’t seem to be too happy. The gentleman the next morning for check out was very bright, cheerful & outgoing!

The staff is absolutely amazing!! They are so kind and helpful. This was our second time staying at this location and both times the staff have been the best!!

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very clean, friendly and the breakfast was wonderful. the bar and second floor balcony was very pleasant place to sit and enjoy the closing of a day’s adventures.

not a thing.

the front desk staff and the breakfast lady were very friendly and helpful

bummed that the pool was closed but they were remodeling it so that’s understandable