Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, an IHG Hotel

Very convenient and exceptionally managed/clean hotel. Easy on/off I95 access. Except in one case, the staff were exceptionally polite, helpful and professional.

On Tuesday evening April 26th, I had a run in with a male clerk at the Holiday Inn, Florence, SC. I believe that his name is Taylor, I believe. He was exceptionally brusque, rude and imperious. He was the exact opposite of polite and professional. He reminded you of someone trying to pick a fight with you. I told him he was extremely brusque - he didn’t seem to care. He acts like a high school bully.

no pretense, but thoughtful services, excellent value. Holiday Inn Express has become my favorite place to stay on the way to Disney World Orlando; so I simply booked my lodging at HIE on the way back to NY, with most certainty.

a few more hooks on bathroom wall, so that we can hang the towels to use them during the stay, instead of "dispose" them to the tub after each use due to lack of hooks to hang them up. If we do use the towels economically, it will save some energy and expense.

Very good location. a lot of food around and easy off the highway. Very clean and fresh rooms with modern furniture and lighting.

During breakfast lady who is taking care of kitchen was rude. She was yelling at people with no reason. I understand that using of gloves is needed without yelling. Half of trays were empty 40 minutes before 10am, also was no bread or bagels. We asked to bring more but nobody did.

The location, the room was clean and bed was comfortable and the fact that we were on the 1st floor near the door to exit. The breakfast was pretty decent and I appreciated the cleanliness of the attendants in there as well. B

The room was nice but the blinds didn't work to be able to adjust them up and down. The front desk asked us did we want to switch rooms and we said no. We had just finished driving a few fours all the way there and didn't want to go through he hassle of switching rooms. I would just recommend them checking the functionality of the rooms prior to someone being assigned to the room.

The room was spotless and the breakfast was amazing! They didn’t serve just the regular muffins and bagels, but had biscuits, gravy, sausage, eggs, pancakes and more!

I think the staff could use some extra training/supervision. At check-in, the person had to finish their text message before helping me. At breakfast, one of the ladies kept huffing and puffing and fussing at people.

The breakfast was ok. The server could have been a little more friendly if you asked me. She was all Buisness and just told you the way it is. The rooms were very nice that is my biggest concern was the cleanliness and your facilities got and A+ rating for that.

I think the morning breakfast was my bad experience because we really didn’t get any kind of greeting from your servers and my wife and I were there when they first open up. The people behind us the server told them that’s what we got and pretty much how she said it was that’s all you’re getting. So I think the service could use some work in that department.

The hotel looks to be newly renovated. Everything from floor to ceiling was super clean. Beds were comfy, pool and surrounding area was clean with plenty of towels available. AC worked very well. I was especially happy to find a ‘pod style’ coffee maker, mini microwave and working refrigerator in the room! Usually in-room hotel coffee makers are terrible and crusty and the refrigerators barely work… not here! Everything was great and we’d definitely come back again!

N/a

The whole hotel was very clean and well maintained.

The bed was EXTREAMLY HARD!!! My husband who usually like a firm bed couldn't even get comfortable. That is the only downside to this hotel, but really important to have a comforatble nights sleep.

The staff was was very friendly. The rooms were clean and comfortable. We all got a great nights sleep. The breakfast was ok, loved the oatmeal. Lots of great restaurants close by. Followed strict Covid rules, which was great. Had to wear masks and provided gloves at the breakfast buffet.

We needed an extra tea bag, they didn’t have tea at the front desk.

The rooms were very clean. Comfortable beds with both soft and firm labeled pillows. Staff was friendly, helpful and always available. There is a pool, but we weren’t there long enough to use it. Had a real breakfast in the morning. Lots of close places to eat or shop.

It was priced a bit higher, but in the end was worth it for the excellent accommodations.