Holiday Inn Express Hotel & Suites Memphis/Germantown, an IHG Hotel

The hotel was clean, comfortable, and quiet. The staff was friendly and helpful. The bed was comfortable and the air conditioner worked. The hotel was in a nice part of town and was located near several good restaurants. The hotel was easy to get to and at the end of street, so there wasn't too much traffic.

I did like that they had a pool, but I wish the pool was a little deeper. If there was a hot tub as well, that would be a definite bonus. The door to my room was safe and locked, but the metal frame was a little dented. No big deal on these things.

Very clean, staff always said hi whenever we went by one.

gentleman working the front desk when we checked in was very friendly, and offered us complimentary drinks, which he was about the only friendly person I experienced in this city. the beds were wonderfully comfortable, I slept in because the shades kept out all the light I didn’t realize how late in the morning it was.

the toilet was very low to the ground

Desk help was helpful, especially the Af-Am fellow. Hotel is situated in a spot that almost feels rural. A fee steps out a door takes you to the Wolf Creek trail which is cool and safe. Nice views along the wolf river.

Nada

The hotel was as expected. Staff was super friendly and very accomodating.

Breakfast. It wasn't worse than any other hotel like this - basically the same. But it is kinda "dull".

Cleanest hotel I have ever stayed at.

The breakfast was not good. There is a chick fila right across the street and a Waffle House a stone’s throw away. I recommend going to either and skip the complimentary breakfast.

The size and comfort of the room. The breakfast was satisfactory due to number of selections.

The towels in the bathroom have seen better days. Very thin and not terribly absorbent. Understandable due to high usage, but may be time for a major replacement.

The breakfast food was not the best. The fruit (oranges) were almost rotted. My daughter's milk for her cereal was spoiled. It just wasn't a good experience. Also, the toliet bowl in our room wasn't that clean, and the sink kept getting stopped up.

Very quiet, very clean, young man on duty at desk, had great personality!

Hidden location, with very small signs indicating the place you had been searching? Wouldn’t have found without gps, it was after dark, even then, missed it once.

The property was very clean and the staff members were super nice. I really enjoyed my stay!

I have no complaints!