The staff was excellent, I loved all the chairs and couch around the lobby and hallways that you could just sit in, loved that they had a covered smoking area. Breakfast was so good and had so many choices. Pool and hot tub looked extremely inviting and made me wish I had brought my suit

The shower, the doors didn't close well and wish there was a tub. Wish it had more lighting in room

Nice breakfast area, breakfast was good. Room was clean, normal sized. Bed was comfortable. Indoor pool area nice but small.

Bar in restaurant area only open on Friday & Saturday, same with bar in pool area. It would have been nice to be able to have a drink while watching kids in the pool. Indoor poor area nice but way to small for a hotel this size PLUS there is NO outdoor pool.

the location was great-within walking distance to lots of things. The hotel was clean and nicely updated. The breakfast buffet was fabulous! The staff were all very friendly and very helpful. we felt safe.

I didn’t realize this was a dog friendly hotel. I could hear dogs barking through the night and when we’d pass certain rooms in the hallway. also-the curtains/sheers are beautiful-but not being able to pull the darker one closed was a nuisance. The parking lot lights shined directly into our eyes at night-ALL NIGHT. If those darker curtains could have closed that would have been GREAT.

I have stayed here 6 times now. If you have a family of 4. Breakfast would be around $40-$50 on average could be more. so take that out of your Rate each night. The breakfast is probably 6.9/10 but the in house restaurant is nice. The lobby is beautiful and has a high ceiling and makes you feel good checking in or walking in and out. The rooms are average, but the Pool/Hot tub is 24 hours!! and believe me when the city shuts down around 10-11pm the Last thing you want is to be bored in your hotel room. Location perfect. In the middle of pigeon forge! Heaven !

Not much to complain about. its not a 500$ a night hotel. For less then 200$ you cant beat it.

the property was doing some construction on the 5 th floor. that’s where we were staying. the room wasn’t completed also the restaurant and bar are only open on the weekends due to staffing issues post Covid.(nobody wants to work )so I voiced my concerns and got upgraded to a huge suite. Talk about customer service. We ended up using the cheddars bar and grill scratch cookin restaurant in front of the hotel instead for our food and drink needs.

construction and closed restaurant /bar.

Hotel was nice and clean. The main lobby is very welcoming and the pool area is really nice. Breakfast was provided every morning which was also nice. Guest relations answered questions promptly via text so I felt comfortable knowing that any concern or question I may have could be addressed without going downstairs to the front desk.

The rooms are a bit dated with popcorn ceiling and carpet but there were signs around the hotel indicating that they will be remodeled soon so I’m excited to see that. Laundry room is also dated with coin operated machines which was a bit of an inconvenience but the front desk was able to exchange for coins.

The staff was more than exceptional with both mannerisms and their service. Walking into a business hearing Christian music being played and smiling faces made the stay even better. Buffet breakfast was a hit with all! If you left hungry, it was your on fault! Didn’t have to wait to be served, if needed something. If staff was short, it wasn’t seen. The live parrot was entertainment for both my husband and older son. The location was perfect for us because we were able to take trolley which stop was located outside of the convention area and easy to even walk to local restaurants and stores. Would definitely stay here again!! Price booking through Booking.com saved us sever hundreds of dollars.

The movie that was promised could hardly been seen due to the location it was being shown at. Was in a location where the sun was brighter and on wall versus a screen. Rooms weren’t soundproof as I thought was listed on its page. The AC didn’t keep the room as cool as we are use too. We would still stay here again even tho we are taking this survey and having to list something we didn’t like.

Stayed here from July 30th-Aug 2nd, and Mrs Paula was truly helpful when I asked about the area. When we realized we were on the first floor, I wasn't too comfortable to be there, and the bathroom door on the first floor room was damaged. I asked for a switch of rooms and was helped by Richard. He asked his manager and we were sent to 3rd floor, which was perfectly fine. I saw people complaining about the elevator in reviews, but we didn't have issues. Not like many people constantly coming in and out of rooms. So I wanted to point that out. Then again, we were there basically weekdays, not the weekend. As for the pool, we went one evening to try and see about the movie with free popcorn, which is great, but the movie wasn't even working on the projector. The water in the pool was awfully cold, and it's late July. It has the convenience of having chairs and a lounge area, which is great. The hot tub worked well and was relieving, especially to ailing bones. Breakfast, while they do keep food well supplied, the eggs were the worst I've had. The ham was good and the busilcuits almost always looked burnt. There was cereal as well but seemed not to be used much, and my husband said he cereal he had was stale. Love that they have a waffle maker, and the coffee was pretty good. Overall, it was a pleasant stay with minor things here and there. The daily housekeeping was great as well, and they kept us atocked with the toiletries offered. But I can't really complain about the value tbh. My favorite person there was Cindy, who told us about the in-house rescue Parot Paco. She was as sweet as can be. I wanted to say bye on my last day but had just missed her. She is definitely someone I will never forget.

I loved the staff, they were very friendly and attentive. The breakfast was absolutely wonderful! There’s nothing they could do to even improve it because it was great! The location was very nice.

I didn’t like that there was no outdoor pool. I would have loved to swim and lay out in the sun. The outlet plug in our room needed maintenance, there was no outlet cover over the electrical outlet behind our nightstand. (we stayed in room #140) The bed I slept in didn’t have a top sheet over the “fitted” sheet. It was also noisy because you could hear kids in the other rooms and couples arguing in their rooms. Also, they really need to add a vent in the bathrooms, a handicap handle in the shower because some people really need it (currently there is NO HANDLE at all in the shower.

Staff were very friendly, Ree Ree who checked us in was amazing. It was my birthday and our honeymoon during our stay and our room was decorated with red rose petals, happy birthday card, balloons, signs and a delicious cake! Was very impressed. The lobby was very modern and nice, hottub and pool were clean and relaxing. Film area and popcorn was a nice touch. Location was great, on the main strip and had free parking.

Check in wasn't until 4pm, not too much of an issue as we had other plans but would have been nice to be able to freshen up after a long drive. Room was a bit tired/dated but was comfy and spacious. Hottub had a few defects, could do with being modernised but was relaxing.