I was pleasantly surprised at the cleanliness of our room. I was hesitant about booking because of the low price. I thought the price reflected the hotel's standards, but that's not the case. It was very clean, the indoor pool was a nice size and the hot tub is a little bigger than it appears in the picture. Also, very surprised at the breakfast. The food was good and there was an attendant making sure food was stocked and it stayed clean. All the people that worked there that I came into contact with was very nice, and seemed glad to help you. Also, the TV has a lot of channels, I don't think there was anything like HBO or showtime, but lots of channels to choose from for children. This is an excellent and economical place to stay for a family with children.

I did not like the shared balcony. It did not cause any problems, but deterred me from using it. I couldn't relax out there knowing a stranger may come out anytime.

Our room was great, the office staff were wonderful. They offered to give me the room I thought I had booked to begin with at a discount. I paid the extra $45.00 to get our room in the new part.

I booked our room through Booking .com, the pictures of the room were all you can go on when you book!! When we arrived, our room or building was ABSOLUTELY nothing like the pictures on the Booking.com website!!! The hotel has a new and a old building, 2 separate buildings!! Booking.com should show both buildings, but they only show the new one. Booking.com was very misleading with the type of room and the overall building of the hotel. I paid the extra $45 to stay in the new building. Bottom line I thought I had a good deal for the night but ended up paying more than I would had somewhere else.

Staff was very pleasant. The indoor pool and spa was super nice. The convivence of restaurants was great within walking distance. I felt fairly safe.

The room could use some plaster and paint. The room felt dark and damp during our stay. We could use more towel racks or hooks to hang towels and swimwear.

The hot breakfast every morning was delicious and the atmosphere was very pleasant. The area w/the fire pit and outside around the indoor pool w/ the grills was nice and we could watch the fireworks from Dollywood right out on our balcony :)

Friendly greeting at check in! Room was clean & spacious! I booked a junior suite & it had 2 rooms. 1 with sleeper sofa & dining set, the other had 2 queen beds. Bathroom was large & handicap accessible.Every staff Interaction was pleasant. I could tell customer service was high priority! Indoor (with hot tub) & outdoor pool were nice. Fire pit area was nice! Walking distance to many restaurants & gift shops.

exterior looks older (but inside makes up for that) I would’ve liked a mirror in the bedroom to help with multiple people getting ready at the same time

I like the location.

The room was old and walls are dirty. Alot of fruit flies coming out of the sink. The sink itself is not draining well. The smell of the room is really bad. Good thing we have a lysol anti bacterial lemon scent spray. I won't go back to this place. Not unless we are checked in a newer building they have but for some reason they let us stay in an old dirty room/building.

We didn't eat the breakfast. But staff was extremely friendly. The whole place was extremely clean. We got a text message before we arrived, when we arrived giving us important info about breakfast, pool etc... Then after we checked out.

The only complaint that I have was when we were showering our water would get cold when others used their water .

Comfortable beds, clean linen, good repair great value for area. Location great.

Coffee pot in room was not washed. Ice machine cost $.25 and one machine not working and was not marked so I wasted a quarter not realizing it not plugged in.

very nice location, rooms were very comfy and beds where very comfy as well.

floors where a little dirty upon arrival and in one room a bar of soap was left that was used by previous guest. Not a big deal as I had cleaner with me for this reason to disinfect as I usually do anyway. The updated bathrooms may need newer shower curtains I know mine was a little nasty or not as clean as I would want it. Overall nothing major bad to report and would stay here again. Another downfall was location of the breakfast area as my mother and friend where on first floor and had to drive up the hill to access these options. I feel maybe in future handicap rooms should be located up the hill near the area of breakfast to accommodate everyone.

It is very convenient to anything we wanted to do. It was overall clean. We stayed in the older portion of the hotel. We had ample room for the 2 of us and overall we were very happy with our stay and would come back again in the future. The staff was amazing as well from when I called prior to our stay to add an additional room and they were able to keep us in the same room. The lady that was there when we checked in was great. The ladies the next morning were great with helping us get everything rechecked in. The location made it easy to get out of the parking lot and get to a spot to turn as well.

The ceiling had some visible mold from moisture. The shower had cracks that were not as clean as they could have been, but still very good. The shower was a little narrow and my husband and I are a bit bigger so we struggled with the shower curtain staying in the shower. Could use a few extra pillows, which is our fault for not asking for additional pillows. My husband said the chairs were not very comfortable for larger folks.