Staybridge Suites Plano - Legacy West Area, an IHG Hotel

Breakfast was unavailable on Sunday, 7/23. The girl at the desk told us that someone had called in and had no one to make breakfast. I understand sometimes call ins happen, We still paid for breakfast and did not get it so that was a little bit of a bummer.. Also I love the free laundry so I guess when it's free you shouldn't gripe But half the dryers were broken. Overall, the property was really nice, and breakfast was really good when we were able to have it. I'm 80% sure I would stay there again..

Have a plan in place for breakfast. In the event someone calls in. Just not serving it should not be an option. And in my opinion, this poor business.

All well. Clean and had all that I needed. Good breakfast with a bit of vegetables for a change (bold move). Clearly can see that some customers try make life difficult by carelessness or even vandalism (with luggage cart) in corridor and in room which is annoying but, facility is great and will come again (and will)

Note to management: 1. You have a large staff that most do a good job but, I encountered two issues with two different staff members. 1.1. One which gave me a Key in Check-in to a room that was occupied already. Lucky that there was a maintenance person telling me "that can't be" (well I did notice that before) just not thing that should happen. 1.2. The second one I guess I interrupted her breakfast of something when I was attempting the check out and she gave a stupid patronizing remark as if I was her young son of something.

It is a great location with lots of food, shopping and entertainment near by. The staff were great and very accommodating. Breakfast was average for free hotel breakfast. It was nice to have access to the juice & soda machine at anytime and not just during breakfast.

There was a strange odor when you got off of the elevator on the 2nd floor. Luckily it was only in that area of the hallway and did not travel into our room which was relatively close.

We really enjoyed the spacious of the room and all the things that is equipped in the room. We enjoyed the big refrigerator and stove.

The water in the tub and sink did not drain well. The air dryer and fridge door were sticky. The room was a bit dusty and I used the kitchen towels to go over all surfaces to make sure it’s clean. I highly recommend the room to be thoroughly cleaned before guests arrive especially hidden items and utilities such as refrigerator, microwave, tv, remotes, tables and chairs. Especially with Covid-19, it’s very important to clean everything the last guests touch so the virus does not get transferred to the new guests. Once touch it is too late.

I did not have the breakfast due to limited choices. I dont care for turkey sausage or meatless sausage so I just ate breakfast elsewhere. The coffee was good and I the wife and I enjoyed it daily while we were there.

I must say the only real dislike took a couple of days to realize. The mattress was uncomfortable on each of us although it took two nights to notice it. We are used to sleeping on a memory foam mattress so anything different and we feel it. The parking tag issue and having to remember to display it.

Friendly staff, clean rooms, and in great location.

The fitness equipment was not fully operational, only two washing machines and one dryer was functioning. The other were out of order. Also I think someone was smoking in the room which made the 4th floor smell like smoke.

The breakfast was great with a good variety and healthy options! The rooms are clean and have everything you need if you need to stay a while. Perfect close location to kidzania and our other activities we were in town for! we will be back :-)

we wish the pool was open … It’s still 86° out this time of year in Texas!

The staff was kind and courteous, the room was better than expected meaning it had a good view with a fold out extra bed. Came with a stove, refrigerator, coffee maker and microwave. It was very cozy as well, not much noise which was great.

Stained floors, only one elevator shaft working...and it's slow. Breakfast was ok. Pool wasn't clean

I was extremely happy with my room. First time staying at Staybridge and will forever look for it when going out of town. The small fact that there were utensils, and real coffee cups with a full size coffee pot really impressed me. I know that's insignificant but it really did the trick for me. Also the down pillows were incredible. Thanks so much,,and I'll be back!

I honestly cannot think of one thing negative to say. It was such a pleasant stay from beginning to end. Staff was attentive, and very efficient. Parking lot was well lit as well. Thanks so much.

nice and clean facilities. kitchen is awesome perk. breakfast is the best.

taxes aren’t listed in excluded section and then management still will charge them on top of the fare which isn’t fair. isn’t much for one stay, but some ppl make book for longer and then taxes will make a huge difference and big surprise.