Grand Galvez Resort, Autograph Collection

The price we paid is more than I typically pay for a room rate. I paid it because my wife wanted to stay at the Galvez. The hotel was being remodeled but that wasn’t seen in the room rates. I traveled a great deal for business before I retired. The hotel Galvez will be quite nice once the remodel is completed.

The room was no cleaned and clean towels had to be requested. Additional the hotel phone system was being upgraded and did not work at all during our stay.

The service is incredible. Every staff person seems to enjoy their work and was really ready to help.

I didn't understand the full extent of the renovations, nor did I understand that certain things were seasonal. I felt like I was staying during the 'get ready for the season' time.

The ground floor is absolutely beautiful

Not much improvement in guest rooms considering the much higher cost. No grab bar by tub, no safety mat for tub, bed side lamp did not work, cable out in room first night / no offer to move us

location

refurbishing the facility so not all amenities available . did not have self parking but all documentation says they do.

Staff was always helpful and welcoming

Renovations- didn’t know until we checked in, coffee was good but would have been super to have hit water available for hot tea. Loved the bikes and especially appreciated the free four hours.

Love the pool! The staff at the pool and bar were awesome. My room was small but well appointed.

The breakfast was mediocre. I could order at Denny's and feel they were the same except for price was higher at The Galvez.

Great location. Had dinner and breakfast and both were excellent! Staff were all great.

Parking was a terrible confusion. Drove to the parking garage and it was closed. Drove around to back of hotel as the arrival area in the front was blocked off. Told them we want to do self park and were told to got to the uncovered area just past the garage. There were no signs that it was the hotel parking area and there was actually a sign that said “Construction Area Keep Out”. Parked, drug our luggage across the street to check in and ask about parking. The personnel at the check in area were unaware the parking garage was closed. Double checked with the personnel doing valet parking and were told we were in the right place.

location

late check in, some were able to check in early but we were not, corner room with no room number, no do not disturb sign, no refrigerator, no microwave, no coffee pot in our room.

Location and it was beautiful!

Breakfest took so long. And a bit pricey.

The valet manager (im guessing) was so amazing and friendly. He called us by name every time he seen us and was so awesome. The room was nice and comfy. Check out, the lady was so friendly and the staff for the hotel was so nice to us. We stayed 4 nights total.

I felt like the restaurant and some staff looked down on us because we weren't well dressed. The customer service was not the best at first but did get better as the stay went on. I packed for a vacation, not a dinner party and didn't bring a collard shirt. We asked to move to a different seat in the restaurant due to the chairs on the lower part were uncomfortable for my wife and they didn't seem to happy to accommodate. Didn't offer bread unlike all the other tables and took forever to even offer a refill. Needs a Bigger mini fridge. Only fit maybe 4 small cans.