Beds were very comfortable.

We thought this Holiday Inn had parking and cruise shuttle services. Disappointed to find out another HI a few blocks down offered that service. This needs to be clearly stated to avoid confusion.

1.Location. Right in front of the ocean and 5 min away from the Pleasure Pier, restaurants are nearby. 2. Great lobby assistance. Very helpful. Highly appreciate their help to get an ocean view room and late check out charge free. 3. Extraordinary breakfast. What a fantastic pancake machines they have! Never seen anything like that before! 4. Everything looks new, remodeled, designed, smelled great. 5. The pool is fun and refreshing.

1.There is no crosswalk to the ocean. That’s not about property, though. The property is amazing. 2. Didn’t see showers by the pool. Would be great to shower after the ocean, but there are no showers nearby.

good breakfast

parking

I was super pleased with the Holiday Inn Express. I’m always very concerned about cleanliness (with any hotel) when I book. This place did not disappoint. It was very clean. Also the staff was exceptional, especially Lily in the front office. She was amazing! I was there overnight and observed her for a day and a half, she was consistently going over and above to help everyone. Super nice!

When we checked in the toilet didn’t flush properly. However, we called the front desk to report it and someone was there to resolve the issue within minutes and it only took a minute to resolve.

I really appreciated the on site gym. It was really clean and had more than just machines. The location is near the beach, just across the street and our room overlooked the water. We walked into town, which took about 40 minutes, but its just as easy to drive.

I wish we would have known about the parking fee for the garage. They told us we could park on the street for free but it appeared that most of the parking would have involved getting a ticket because it was restricted.

The room was spaced away from other rooms, so you couldn't hear others from wall to wall. Perfect view of the ocean. Bed was too comfortable to want to get out of, absolutely perfect. Staff was very friendly as well. Only issue was room service never answered when I tried to order dinner. I called 3 times and it just kept ringing. I called in the time frame that they were supposed to be available, but nothing, so I ordered pizza hut to my room. Again, great place after driving 5 and a half hours to get to the hotel. Will be back

Had prepaid for 2 rooms. Looked on my bank account and was charged 30 dollars. Reached out to the hotel to find out about additional charges. I was told that it was charged for parking at 15 dollars per car. I asked where was that posted or stated front desk stated that they should have told you that at check-in, but I was not told anything about the parking fee. Front desk didn't do anything to rectify the issue....not cool at all. Will never stay there again.

location was great. we really liked the balcony. The room was huge which was nice.

The front staff was rude and inpatient. We were early and they gave us a number to text, to check if a room would be done earily, but hours later no text. come to find out they wrote the wrong number down. The lady that was running breakfast was so nice and went over and above to make sure everyone had enough to eat before she closed the room.

Breakfast was good. Nice variety of everything.

Front entry way parking and unloading was always a mess. People didn't read signs and would park right in front of doors, my handicapped mother had a hard time getting in and out. Parking down the street was also inconvenient, due to restaurant at night sometimes it was hard to find a parking spot.

comfy, friendly staff, location

paying $20 to park per day, no hot tub and pool was not heated, that’s really it!