I liked the fact that there was breakfast every morning. Having a kiddo that wakes up early, it's honestly convient! It was less stress when it came to our first meal of the day. I just wish there were 2 waffle makers instead of one :) Other than that, our stay was really pleasant.

The only thing that really bothered me was the condition of the covering on the fold out couch. It seemed as if the covering hadn't been changed before our stay. There were stains on the matress covering/pad which was kind of ick. I just didn't have him sleep on it even though he wanted to sleep in the living area. Also, my sheets on the bed weren't all the way on but that was an easy fix :)

the hostess and host at the front desk was wonderful. we ran into a lil issue in our room where water was all over floor from a ac issue. The hotel had to of known about it because a bucket was in the closet to the ac collecting water that dripped from it. The hotel did accomadate by giving us a free night stay but i would advise to get that problem fixed asap. I believe it is rotting the floor and door which will lead to more costly problems.

location was great only issue was the ac vent leakage onto floor and we dumped bucket at least once a day to prevent it from over flowing

The location is very convenient for getting around in the Irving area, and it only takes 15 minutes to get to downtown Dallas. On the other hand, it's close to a main highway, so it's a bit noisy. If you are staying here a while, it's also close to the little lakes of Las Colinas, which you can walk around, and even take a motorised gondola ride, if you really want - they're only a few minutes' walk away! The staff are also friendly, and the washing machines / dryers work well, and there is a little area where you can print and scan documents. The suites themselves are a decent size, with a nice layout that separates a "living" area from a "sleeping" area. The TV has a good selection of channels, including Premier League football.

In general, I would say that the whole site is a bit tired. The decoration is rather outdated, and while there is everything that you need, all of the fixtures and fittings are somewhat worn. Also, in the part where I was, one of the external doors would not open with the keycard, which meant that I had to go much further round to the other door. The reception knew about it, but it was not fixed. Just a small, but annoying detail.

Breakfast was excellent with many food items to choose from. The suite was well laid out and the bed was spacious and comfortable. Everything worked properly. The ceiling fan, the a/c and plenty of hot water!

Nothing. If it’s not broken don’t fix it!

When I had a whole suite to myself and the peace and quietness I needed to rest.

When I was with friends in another suite, the fold out bed was very uncomfortable and it hurt my back. So I really didn't get much of a rest. Maybe more comfortable couches.

Breakfast

I could hear the people upstairs stomping around early in the morning (4am) and when I told staff, i didn’t even get an apology. Was just told to stay on the too floor if I return. Thought that was un hospitable.

Our room was very spacious for our group of 7.

My first impression of the hotel was that it was possibly being renovated or was possibly short staffed. We arrived at 3 and someone had to check that our room was clean and ready before we could check in. There was work being done in front of the lobby. Also, there were ants in the cereal dispenser at breakfast.

Customer service was great!!! The breakfast was good, and the property was well kept up and my stay was enjoyable. I loved the area, and we will be back to visit again. Thank you!!

N/A

great location

The staff was not super friendly and seemed annoyed. The breakfast set up was not organized and people were waiting around for coffee for at least 20 min. They ran out of bacon by 8am and you had to ask for silverware.

Pool, size, location, breakfast.

Sofa bed was uncomfortable. You can feel the springs, we went to ask for towels and they were out but never brought us any when they were available.