The staff were just amazing from the overnight workers all the way up to the hotel manager. This truly is a home away from home they make you feel like family,from Manager Nicole (Mom) who runs a very tight household. I have been so blessed meeting these kind people,I spend a lot of time in hotels and the ones in Plano Texas just don't have hospitality down yet,but extended stay America goes above and beyond for their family. Thank you again for everything. Me and my family will most definitely be back Many thanks Jenny

Nothing

The staff is Great! It's comfortable & quite. Felt real Safe! My room was nice, neat, & cozy. Housekeeping staff does a great job at keeping the room clean. The location is quite nice and there are many restaurants around to enjoy to delight your taste buds. The whole drive up appeal of this location is quite nice too. It's nice setting in the small dining room in the mornings enjoying your breakfast either watching the morning news or chatting with others who are also staying.

I Suggest Extended Stay: Should update their coffee makers. Provide ground coffee within each room. Ice trays within each freezer, & ice for the freezers. Small bottles of dishwasher soap, along with paper towels with holder. A broom/dust pan. Add more toiletries. Have more of a variety of breakfast items, as fresh fruit, milk, cereal, bacon, biscuits/gravy, & waffles! Filter Bottle water should be provided to all guests within each room for their stay.

Location was great. I was close to the breakfast area. Great coffee and decent breakfast snacks. It couldn’t have been better for the price. Otis Spunkmeyer muffins and great granola bars, also had oatmeal.

People next door were smoking and it reared in the hallway. The evening manager took care of it though. Some people just can’t follow the rules.

Shauna and Tathir were the managers on duty during my stay and I can not stress this enough, they were amazing! They both helped to resolve a minor issue due to some miscommunication on my end and even though they had other priorities at the time, they still put in all their effort to help me.

Bed was a bit sagging, microwave is old and rusty needs revamping

Deep cleansing of the room/kitchen/sink

Convenient to and from family, interstate, and Shopping! And " pet friendly!"

Not enough toiletries, No access to maintenance.

The fridge went out and they immediately brought me another fridge. The staff was accommodating and friendly.

The couch bed and kitchen

I like everything about it

everything . nice staff , good location, and clean.

no plates or cups or pots and pans. breakfast was horrible. muffin and coffee

Hospitality was awesome front desk was really nice and helpful

Couldnt get them tv to show full screen but that's was the only issue