Holiday Inn Express Hotel & Suites Dallas-North Tollway/North Plano, an IHG Hotel

The ease of booking a room the room size and cleanliness of the bathroom.

For breakfast, there was no bacon, and the meat on the menu was not cooked to my satisfaction with no brownness on sausage links or sausage patties which was really a very disappointment. I asked the staff about the bacon she said they only serve bacon on Monday - Friday during the week and this was a disappointment she said her manager said cook time is only 3 minutes for the meat is the reason for the lightness of the meat. This will serve as a guide for me when I make reservations bacon must be on the menu if not they I will check for hotel that does serve bacon.

I traveled to Plano for outpatient surgery and had to stay for 4 nights before I could go back home. the stay was comfortable and quiet.

guest were smoking right in front of the entrance to the hotel even though the sign said must be 25 feet from front of entrance. the entrance was an automatic door that was consistently open. I’m not usually a Karen but I had just had surgery and not supposed to be around cigarette smoke. it was very off putting.

it’s comfortable and breakfast is really great.

We paid for a king oversize room. We got a regular king room and a handicap room, which we do not need or want. I asked for an oversized king when we arrived which was right after check in time and was told they didn’t have any! (???) I asked for a corrected charge but was told Booking would have to call holiday Inn express.

Last weekend we were thrilled our hotel had an excellent hot breakfast! Everything was delicious! Biscuits and gravy, YES! Omelets one morning and scrambled eggs the next. Oatmeal, bagels, fresh fruit, cinnamon rolls, fresh selection of juices, sausage links and turkey sausage patties, and more! All included in the price of our room. The eating area was clean, well arranged for single window seats, seating for two, and room for families.

The facility was very clean and the staff very friendly and helpful. Our room was clean. Bed was comfortable and room was spacious.

My only complaint was the air conditioner needs to be serviced. It rattled all night and we did not get a lot of sleep.

The staff were super friendly and willing to help with anything. The room was good and clean and the location was only a few minutes from my wife’s doctor.

The breakfast was lacking compared to some other hotels we’ve stayed in but really can’t complain it was free.

The staff was generally friendly and helpful. Specifically ANGELICA. She went above and beyond to make me feel welcomed and cared for. I arrived at the hotel 3 hours prior to the official check-in time. She was constantly in touch with the cleaning crew to have my room ready asap. Also kept my luggage until it was time to check-in. When the room was finally was ready, she cut a set of keys and looked for me in the lobby area to hand me the keys. She deserves a BIG raise.

I would rather have soap, shampoo dispensers in the room other a small piece of soap and a tiny bottle of shampoo.

The staff was amazing. Breakfast was delicious. By far the best stay I've had at a hotel in a while.

The elevator was a bit sketchy, but they got on it right away

it was beautiful and spacious. the lady that helped us check in was amazing and friendly so was night staff.

we were at the end of the hall and the side entrance door slams and people were coming in and out all day so every time the door slammed my kids woke up.

The employee who checked us in (Jam) was exceedingly courteous and offered to move his vehicle in the parking lot if it meant we would get a better parking space.

The mattress was really firm for my taste, but that's just nitpicking. Overall very nice.