Marriott Salt Lake City Center

The location was great. The food at the restaurant inside was also great. I was only two blocks away from my work conference. We were also located two blocks from the mall as well and other restaurants so that was very convenient for us.

I didn't like how I booked with you all and put a card on file through booking. The hotel would not charge the card that I put on file instead it was an inconvenience to me because they stated that they could only charge the card in person when that was not explained on booking.com. That was my work's card because this was a work trip. Therefore, I did not have the work card on hand with me and it was very inconvenient to have to call my boss which was states away in order for them to send over a card authorization form in order for them to charge the card. Plus this transpired on a Sunday and my job was closed so my boss had to do all of this on a Sunday.

The location, is the best and the room is very clean/comfortable, the breakfast it's ok, but not worthy the $20 per person.

I booked the hotel thru Booking.com, I don't know what happened but my name wasnt in the reservation, they had my Guest's name on it. The manager made sure it wasn't her problem, with that happy face (but not), and she said she could not help unless I found out what happened. My CC was wrongly charged and now, AGAIN, they can not find my reservation to resolve my issue. What a mess!! They gave me a wrong room too, I booked for the king bed and they gave me 2 queens bed!

We really like that it’s close to the ice skating rink. We also like that we had adjoining rooms, since our kids are with us, and that we had a beautiful view of the ice skating rink and the Gallivan Center. The staff was also fabulous!!! The breakfasts we ordered from room service were fantastic as well!!

The only complaint we have is that you don’t have wheel chairs. My wife ended up slipping on the ice at the rink, breaking her leg. My two older boys had to carry their mom to the room for the night. She then had to hop to the car the next morning when we checked out!

Comfort and cleanliness

We are elderly and had requested a room close to the elevator and a late check out as we were flying out on a 6pm flight. We were given a room close to the elevator as we had requested however upon checkout the attendant on duty denied us a late checkout and was very dlismissive. We are Marriott members having traveled the world staying at Marriott properties and have never experienced this age discrimination previously. We also used valet parking however we not assisted with our luggage.

I like the Marriott app, then it alerted me when my room was available, it was in a great location for the half marathon, start finish and expo and many good restaurants 

I didn’t like that there was no microwave in the room, but luckily it was very close in a common area

The staff!! I can’t say enough about them from the servers to the concierges to the valets. They all were so customer focused and happy in their jobs.

Please change the billing description that says internet which means booked online. I had heart failure as I thought my bill was for data charges.

It’s on an excellent downtown location with a great entrance lobby and good staff welcome. The rooms are spacious and comfortable.

The decor in the bedroom and bathrooms particularly is a little dated and could do with a lighten up and refresh.

Most of the staff was very kind, especially those at dinner. The room was comfortable.

The check in girl was disrespectful and mocked us.

Everything was awesome, rooms, restaurant, pool, staff, location.

Homeless population was a little heavy on one side of the hotel. In terms of cleanliness I liked the hardwood floors but they carry sound so we heard our neighbors jump roping every morning at 6:30AM. There are expensive options there but too be expected with the hotel.

Excellent service. Great food choices. Eggs perfectly cooked. Coffee very smooth. Seating next to a very nice outdoor view. Bathroom well done using angles rather than rectangles. Nice room breakfast setting. Proximate to Capitol Theater. Reception/check-in people were very helpful.

I thought the price for sitting breakfast was high, though it was excellent. The take out coffee/ food kiosk was not timely.