The hotel itself the aesthetic, the events that they have daily. It smelled so good in the hallways when I walked to my room! The room was exactly as it looks online, it was very clean and spacious! The front desk people, the housekeeping staff! OMG! Everyone was always so nice and welcoming and smiling always making sure i'm okay! The checkout was smooth and I met the General Manager Penny Hunt I had a private emotional situation happen the night before I checked out and advised her the person took the room key cards with them. She was sooo empathetic with me I was emotional and she listened to me and I also was able to tell her how much I loved my stay there and would like to sign up to get member rewards. (I originally booked through booking.com) she set it up for me. I told her I work remotely and would love to come back and stay a week and work from the hotel. Thats how much she made me feel welcomed and her guests are family to her! I have never met any manager like this she is a true angel and star and asset to this company! Thank you so much Penny! I have never experienced a hotel like this and I will only be staying there when I visit VA again!

That I couldn't stay longer

I love Aloft hotels.. but I paid for breakfast for both days and both days I went for coffee and it was already gone… same for the food. So o didn’t have breakfast either day. Also the conditioner bottle was missing from the bathroom. So I had none when washing my hair!

I love Aloft hotels.. but I paid for breakfast for both days and both days I went for coffee and it was already gone… same for the food. So o didn’t have breakfast either day. Also the conditioner bottle was missing from the bathroom. So I had none when washing my hair!

The woman at the front desk was so kind to us and so friendly! Her name was Angie. She was there when we checked in late at night- and welcomed us warmly and gave us information about the hotel. She was there again the next night we stayed and ask us how our evening was! She was amazing! I will not forget this woman! She definitely should be recognized for her outstanding customer service! I wish everyone in the hotel business was this welcoming and kind!

First the lobby was super family styled. The room was very clean and roomy. The staff was constantly cleaning. Overall this was an amazing hotel that did not feel like a hotel. Wish I had stayed longer. They made one small mistake at checkout but fixed it immediately. No hassle. As a result I will book Aloft on my next trip.

Not sure what could have been better. I only experienced a small sample. It would require a longer stay to really pick it apart. I mean it is a hotel. It's going to be a little down the middle of the road to appeal to a wide variety of people.

The room and bed were so comfortable, and the whole hotel smelled like a dream. We didn't get a chance to use the pool, gym or pool table but we love that they were available! Nice selection of snacks and light fare, nice bar and seating area in the lobby. Very close by were lots of shopping and restaurants. Hotel was perfect for our overnight, thank you!

the Staff we encountered are great! Cool atmosphere. Hotel design is unique and fun.

The hotel is showing it age. Repairs that have been done have been done shoddily, at best. the hotel is located next to a very busy highway, so vehicle noise is a constant challenge—especially toward morning as the commuter “rush” starts up.

The bathroom setup is nice and the bed was comfortable. Staff was exceptional including the hard workers of housekeeping. Everyone was friendly and attentive to my needs.

Elevator was broken and price per night is high for the area.

very vibrant with color.

maintenance needs to improve. lots of little things that need to be fixed. light fixtures need new fabric.

It was a nice place. loved the bar and not to many guest were here. checkin was easy and quick and parking is free.

the room setup could be a little better. I didn’t like that the coffee was and water was near the the toilet. grossed me out a little and when I took a shower the bathroom floor got super wet. all the shower water flowed into the area where the toilet was. also, the air was not working in the room at all. it was super hot throughout the night.

The room was pristine. The bed and pillows were super comfortable and overall the room was large than k expected. was pleasantly surprised to get complimentary coffee in the am. also, the staff provided great customer service.

Out shower door was broken so water leaked out onto the floor. Also, I appreciated having a microwave in the lobby, but I think they should be standard in all rooms.