The Hotel was in the middle of putting new furniture into rooms. At the end of the day there were small peices of Styrofoam packing material in the halls until the next day. I think All showers/tubs should have grab rails. Older people may not be disabled but sometimes need help with their balance.

The black out shade in addition to the curtains. The AC cooled the room so I slept great. It was clean. The front desk gal was so friendly and helpful. The TV was easy to operate and the remote worked! The water was hot and had great pressure. The location worked out perfectly for me and my plans. I will look for Best Western PLUS again when setting up reservations as this was the first time I stayed in one and I was pleasantly surprised.

Hard Boiled eggs at breakfast would have been nice.

The hotel was affordable and staff was very polite!

We had to exchange our keys once because we had issues getting in the room. Once we received new keys, we still had issues. We had to try numerous attempts getting in our room, but other than that this is a nice hotel that is very affordable I’d you’re visiting VA! Also, only a hour away from one of the beaches and not far from Kings Dominion!

Clean and quiet. I did have to remake the bed as the sheet was on inside out and very rough. Once sheet issue was corrected, the bed was comfortable. The room, including the bathroom was very clean.

I had a necklace that I could not find in my small carry bag nor my purse once I checked out. I called the hotel and someone finally answered after 3 tries. The woman who answered barely spoke English and had no idea what I was talking about, referring to the necklace. She had the male manager who spoke broken English come on the phone. He first asked "what happened" to which I replied with the story about my necklace and gave him the room number - 202. He immediately replied that there was no necklace in that room. He again asked me what happened. I was getting frustrated and getting no where with him. I'm not even sure if he had checked the room or with housekeeping as his reply to me was immediate.

Their beds are firm and comfortable. One of the few hotels that accept dogs.

Had trouble getting someone to desk to check in. There was a pee stain in the bathtub. The coffee pot in the room had dust on it. Clearly room hadn't been cleaned recently. Breakfast items were out (coffee, waffle mix, juice)

Breakfast was lovely. Had a good variety. Room was spacious. Bed seemed old but was comfortable.

Towels definitely need updated. My husband went to dry off, and his towel was so thin and worn it almost ripped. No linens matched.

Breakfast was great. Location was very close to work and convenient. Staff was polite and helpful. Pool was nice. Room was clean and cozy. New towels every day and trash clean pickup as well. 10/10

Maybe start breakfast earlier for those working who may work starting at 6am

It was easy off and on i95. The room was spacious. We had a king size bed which seemed huge but very comfortable.The area was easy to find places to eat. The people at the front desk were attentive and courteous.

The breakfast was supposed to be included, but when we went for it, there were only cold items, such as apples, packaged muffins, cold cereal, yogurt, & granola bars. We asked if there were eggs, and he told us no, because the manager didn’t leave him a can opener. He told us to have toast & yogurt, instead. Totally unacceptable! Since when do you need a can opener to make eggs?

No hot breakfast. See above.

well kept. convenient to restaurants and access to interstate. dog friendly with waste areas.

small area for walking dogs but ferrel cats live nearby. made it a little difficult keeping our dogs on task to do their business.